Four Paws Pantry & Spa — Local services in Olathe

• I wanted to amend my review because below is the review I left MONTHS ago when I first took Bailey to Four Paws. The owner/manager went above and beyond to fix the issue and gave us full credit towards Bailey’s next grooming appointment. I didn’t expect that at all, but greatly appreciated it and went a long way in my book. We also have never had another issue since that first one, so I’m sure it was a one-off. Also, back in October, my partner and I split and I knew there was going to likely be a nasty custody/ownership dispute over our puppy (not my wishes for that to happen at all but as anyone who has gone through it knows, not everyone is reasonable and you can only control your own actions—I’ve been more than willing to share Bailey) ..so anyways, I immediately went to every place I could think of to obtain records showing my ownership/involvement with Bailey. Four Paws was EXTREMELY gracious and helpful in finding and making date-stamped copies of our records for me to take in the event of a legal battle. Not only were they helpful and took the time to search for my records, but they showed so much empathy & compassion—I could tell that they were genuinely sad for me and with me about my situation. I have since moved out of Kansas and am still working towards getting my puppy back...but in the event that I ever move back to the area. Four Paws has our business for life. ———————————

I brought our new puppy here after this place was highly recommended and I really really wanted to love it. It’s close to our house, I love that they are holistic, the prices looked good online, and one of the girls I interacted with was very kind...however, my complaint is this: it appears they desperately need to hire more groomers and/or be able to have someone on call in case of emergency. They are always booked out sooo far in advance. The first time we brought our new puppy, we just wanted to have her face, paws, & butt area done. When I came to pick her up, I honestly wasn’t impressed. They didn’t groom her face good enough and left it quite long. When I went to pay, the price I paid was almost twice as high as what was quoted online and on the phone. We never did receive a statement detailing what work was done (I admittedly didn’t think to ask for one until I got home and thought more about it), but I believe they charged us for a full groom when she was just a 5 lb. puppy who did NOT even receive a full groom. So, we book our next appointment (which wasn’t available for almost 2 months out)..and I show up today to be told that the girl who was going to groom our pup had a medical emergency and “might try to come in by the end of the week to look and see at her schedule if they MIGHT be able to get her in next week.” So at this point I’m pretty livid. I understand emergencies happen, and I hope the groomer that was out is okay. But our puppy is soooo overgrown and in need of a haircut that 2-3 more weeks of a wait simply is not feasible. Plus, she is a Doodle so her hair gets EXTRA tangled the longer we wait. I don’t know why they didn’t have other groomers spread out and try to take the other girls appts. But the fact that there wasn’t a contingency plan or any concrete plans offered to get us in ASAP isn’t acceptable to me. If they are this hung out to dry when someone calls off, they might need to hire someone else. In the meantime we will be looking for somewhere else to go because we can’t do...

My sister and I brought her dog to Four Paws for a bath, and the bathing experience itself was fantastic. Lauren, an employee, was incredibly helpful—she thoroughly explained everything and went above and beyond to assist us, especially in helping my disabled sister navigate the facility.

However, after we left the bath area, our experience took a disappointing turn. My sister fell, and shockingly, not a single employee stepped in to help. They simply stood and watched, failing to offer any assistance or even ask if we needed medical help or support exiting the building.

I’m giving one star because the lack of basic human compassion and assistance was completely unacceptable. However, Lauren deserves recognition for her outstanding service. The company seriously needs to address staff training to ensure all employees are prepared to handle situations like this with care and professionalism. The floor is extremely slippery so I would suggest adding some long rugs to keep the aisles safe.

Update: Thank you for taking the time to speak with me today, Debra. It was productive. Now seeing this comment after the fact, I want to clarify some details regarding the incident that have been misreported in your response. The fall was due to the slippery floor. Her disability did not cause her to fall. Please do not put blame on a customer because of a disability.

I had to request a mat from your staff, but unfortunately, it was not effective as it lacked grip, and she continued to slide because of the slippery floor - which you can see in the video. It was actually a young man—another customer—who assisted us.

Regrettably, the staff did not offer any assistance, such as medical support or even a chair. They also did not check on her well-being or provide an incident report for us to fill out. No official statement or recap of the incident was documented during our visit.

I appreciate that you are taking this situation seriously and hope that your efforts to train staff and implement proper safety mats throughout the store will help prevent similar incidents in the...

First time experience. My vet recommended the place. I called and the next available was three weeks out a day before Christmas. I took the appointment and they took down my information. Walked in at 7:30am when I was scheduled. Apparently, they did not know I was coming. One of the assistant groomers proceeded to tell me that I needed some form, and if I received a phone call the day before. It seemed she was ready for a confrontation but once I let her know that this was my first time ever with them, she seemed to be a little more helpful. She looked me up and did not see my name but admitted that this was her first time touching the schedule on the computer. I do wish I had gotten her name. I was just annoyed at getting up and out so early on Christmas Eve. She recommended I call back at 10:30am for a reschedule. If I would have known that this was going to be a hassle, I would have definitely gone somewhere else. The girl also explained that they will not groom my dogs but instead de-shed. I’d had my dogs for 6 years and I do know what the difference is. I tried explaining what I wanted and why, and she said her boss wouldn’t allow her to groom the dogs any shorter due to the colder weather. I didn’t want to argue the point with her since they were not getting groomed that day. I am much older than this girl and refuse to be led into a ridiculous argument. I was as polite as possible. It’s Christmas...