Flower Cart Florist — Local services in Old Bridge Township

Not very satisfied with the delivery service overall. They don't call to confirm the time they'll arrive or they don't call to let you know theyre on their way. This was a birthday surprise for a family member and no one happen to be home at the time of delivery. The delivery driver called my phone a couple times (I live abroad) and I could not hear him, so I told him that over the phone. After the 3rd call, I was able to hear him and the man sounded SUPER frustrated with me. I asked him if he was outside, and he replied "Yeah I've been ringing and no one answered" in the most frustrated tone. Seems that he's not a very friendly or welcoming person. I'd recommend adding an estimate of the time you'll arrive on the confirmation email or something to avoid your employees taking out their frustration on the customers. It would save everyones time.

Update: After calling back and telling them the situation, the girl that answered (younger girl) & I were on the same page about another delivery being made later in the day. With an agreement of the flowers being left in front of my door. She must have understood my frustration, and I applaud her for her conflict resolution skills. Well it seems that the driver and the owner were not okay with leaving it in front of the door (& they didnt even call to tell me that the attempt was not going to be made, they just hoped I called). I called to see if my delivery was made and the OWNER Cris answered and said they were not going to do that and that they didnt call because they didn't have my number to call back (they did, not only on the confirmation email but in the delivery instructions I wrote down MY number). I decided to have someone pick up the flowers because they wanted to send it another day (ruining the whole surprise and defeating the purpose of having a paid scheduled day to deliver it).

Ive learned a couple things from this florist shop: They have terrible communication amongst themselves (the delivery guy, the service workers, & the owner). I could give MANY reasons why I think so. I am now questioning whether they even talk amongst each other at all LOL. The owner Cris has terrible conflict resolution skills and a terrible attitude (mind you I was being very polite while being assertive because she was getting caught up on some of the things she was telling me). So, the previous reviews about the owner Cris's attitude are 100% correct and believable. I have a feeling they would rather have conflicts with the delivery not being delivered (to keep the delivery charge). The driver and the owner probably secretly hope that no one is home within their delivery hours (11am-3pm). I assume this because this seems to be a history of this same issue and they have yet to address it or do something to prevent this. The owner says they dont do that because they "dont know the time the driver would be able to get to each house". That issue could be resolved in so many different ways: being more organized with the driver, giving the customer AT LEAST a time frame, Calling the customer to make sure theyre home BEFORE driving to the person's home or even Calling the customer the day before, OR giving the customer some type of option to select preferred times. Anyway, it seems that theyd rather avoid all of that and just hope theyre not home to pocket the delivery charge.

Overall, if you have the option... SAVE YOURSELF/MONEY dealing with terrible management and just go with another florist. I recommend Jacqueline's Florist (South Amboy) or Sayrewoods floral. I truly regret, giving this florist a chance despite reading reviews about the...

As shown in picture a wrapped bouquet that was delivered to my sister back when I started using your business. (I don’t have any recent pictures because I was only allowed to do one review) I’ve been ordering several times a year wrapped bouquets for my family as I live in TN and there has never been an issue with this being delivered. I called this morning to place an order for my aunt as I always do and was told they don’t do wrapped bouquets I asked if this has changed because I’ve always done this. The girl on the phone transferred me to another women who I was trying to explain the situation to and was told very rude “I don’t want to argue! we don’t do those haven’t in several years.” I wasn’t arguing I was just trying to explain that I haven’t had an issue in the past. Not for nothing but they didn’t know if I was sending this arrangement for a funeral or what the occasion was so maybe have some patients you don’t know what people are dealing with I would think that’s common sense in a floral business. After the interaction on the phone with the unprofessional rudeness I won’t be using this business for my...

5 Stars and 2 Thumbs up from me!!! I called this shop hoping to send a small gift to my Grandmother's funeral as I couldn't be there because I was away at school and it was finals week. The owner happened to answer my call and she was so very helpful. Normally, most florists just make arrangements and they don't sell statues, etc.. separately. I explained that I had limited funds but still wanted to acknowledge my Grandmother, especially since I couldn't be there. Being the mother of college-aged children herself, she was completely understanding and went out of her way to help me. She emailed me photo's of a few options so I could "shop online" so-to-speak, and she even waived the fee for not meeting the delivery minimum. I can't begin to express what this meant to me to have someone make things so easy for me when I was going through such a difficult time! This is a business run by caring empathetic people. I would recommend this florist...