CVS Pharmacy — Local services in Old Bridge Township

Always an awful experience at this CVS Pharmacy. Customer service is poor, and both the tech and pharmacist have an attitude that makes it clear they shouldn’t be dealing with the public. My prescription fill dates were changed without explanation, and when I called the 800 number, they confirmed the pharmacist had changed it on her own. For years its been filled on a 28 day cycle, and the 800 number told me the pharmacist added me to her own personal "list of customers" to only fill on 29 days. The 800 number also told me this is common, and they have a Refuse to Fill Team for pharmacists like this, and many calls get esclated to them. This is apparently a problem with CVS pharmacists. The automated system even said my prescription would be ready today after 10am. Ive never given this store a hint of trouble, never asked for a prescription early, even asked my doctor to change my appointment to later in the week to avoid issues. Since it’s a controlled substance, I’m essentially at her mercy—which is unacceptable. My doctor is floored that this happened and suggest next month we fill elsewhere. No transparency, no professionalism, just roadblocks and rudeness. I strongly recommend using ANY other pharmacy in the area. Hoping tomorrow I can pick up my prescription but none of that depends on facts, just how the...

if you want the run around and dont like getting your medication on time this is the place you want to use. I been getting the same medication for over 2 years and every month there is some delay. the meds I take are very serious meds I can not go without them so I was supposed to pick them up today only to be told they are out of stock and no answer on when I can have my meds? sound like the place you...

It’s sad to see they went the way of ONLY self check out. I remember when I was younger the lady behind the counter would greet you when you walked in and would have stories for you as she was checking you out. The personality of the place went way down, everyone who works there looks miserable. But they seem to always have my wife’s pads so I can’t...