Pizza Hut — Restaurant in Old Bridge Township

I have gotten pizza from this location twice so far. I am deeply dissatisfied with the overall management & customer service experience I have had both times. The first time I was picking up (delivery was unavailable still) & there were three young adults/teens working the front area…swamped, with no manager in site. The one young lady who was taking the pizza from the oven had no gloves on and handling food. Big red flag.

Tonight I called the Pizza Hut after having a scheduled delivery for 6:30 pm which was pushed to 6:44 pm then to 6:58 pm. When I got a hold of the restaurant the girl on the phone put me on hold with no response to my concern of delivery I the next girl answered the phone with a “yep.”

I feel this is a management quality concern over who is actually training/overseeing their staff. As I have been in managerial positions in franchises since I was 18...

The place was super clean. Pizza dough was FRESH. I haven't had Pizza Hut like that in a while. I ordered over the phone before the store closed and the manager was nice enough to accommodate. Not sure why the other ratings are so harsh but I think Dominoes is not real pizza no matter where you go and there is no comparison.

If you're a Pizza Hut fan like me, you won't be disappointed. Wish I took a picture but we inhaled the pizza because it was so good.

P.S I have worked at Pizza Hut before, and I can tell you that it's better to put a pick up time and estimate 15 min waiting so you get your pizza fresh rather than it sit in an oven bag from the time you order it till you pick up...

I see a lot of negative reviews, however, I had an amazing experience. The call center incorrectly took my order for a Veggie Lover Pan Pizza and asked additional special instructions with pineapple on the side. I picked up the pizza and when I brought it home, my mom told me this isn’t correct. I went back to the store and let Miguel and Shawn know the situation and without question, they made me another pizza within 10 minutes. The pizza was fresh and delicious. I’ve never had this amount of toppings on a pizza. Miguel and Shawn were great and I appreciate their professionalism and how quickly they were able to help me with...