Really disappointed with the service I received from Adam's Electronics on my Jura S8 coffee machine. When I brought it in For service I said that I had taken recently rebuilt the Brew unit which was working great. However, I ran into trouble reattaching the tubes that carry the water and needed expert assistance reconnecting these in the right configuration. He said OK, he won't be able to get to it for a few days and quoted me $75 which I paid and said he would call me in a few days to let me know if there was anything else that needed to be repaired/replaced. A few days later he called me to tell me that after hooking everything back up he was able to make one cup of coffee before it started throwing an S8 error for the brew unit and said I must have done something wrong when I rebuilt it. He then quoted me $420+ to repair which is nearly $100 more than what you can buy a used one for online so obviously I am not going to pay that. When I went to go pick it up he seemed very confused about which Jura coffee maker I was there to pickup. He said he needed time to reassemble it so I came back an hour later to pickup and which point he reiterated that it was getting an S8 error for the new unit and that I must have done something wrong. When I got home and plugged it in I got no errors. I filled up the water tank and went to make a cup of coffee, no errors but I now have all of the water leaking all over the counter instead of flowing through the system and into the cup. All I can figure is he may have confused my unit with someone else's. That's the only explanation for what has happened. No S8 error as he claimed and the water tubes were obviously not connected as I had requested. How could he have ever made a cup of coffee with this unit if the tubes were still disconnected? I feel like I was ripped off for $75 and he never looked at my coffee maker. When I contacted him to let him know what I was experiencing he didn't address any of my questions about why he said there was an error or how he could have made a cup of coffee with the water tubes disconnected and didn't address the question of what he actually did. This person might be good with amps and stereos but I would not trust him with your high end coffee maker repairs. This is just my opinion based on...
Read moreTV 2011 Samsung 8000 series 64” Plasma (with perfect picture) I brought the TV in on a Saturday. I gave Adam a detailed description of the TV’s symptoms and stated as a result the TV powered down to non-responsive after 20 minutes. I told Adam I was not looking to spend $300 – $400 to get it fixed when I can buy a new 65” 4K UHD LED for $450. Adam quoted me $50 for diagnosis and 7-10 days, to me a good price. On Monday he diagnosed a bad power board (overheating), it needed 2 new capacitors and a resistor, a $250 repair, he would repair the board himself. I came to him and asked, why so much $? He told me “That is a little less than I usually charge for plasmas”. HE COULD HAVE TOLD ME THIS BEFORE I BROUGHT THE TV IN. I know there is little labor involved for this fix, he could have had the TV repaired within an hour. I know the man’s got to make a living, but $100 an hour is more than fair for a repair (which is what I would have paid him), $250 is just GREEDY. Why are you basing your charge on an item, not a fair price on a specific repair? Tuesday, I took the TV home and that afternoon had ordered a used power board online from a company in Indiana. $42 + $17.95 shipping FedEx. Thursday the part arrived, I took the back cover off, removed 4 ribbon cable connectors, and 8 screws and installed the replacement in the reverse order, 15 minutes taking my time and the TV works just as good as it ever did. UPDATE 8/25/20 The $42 board didn't last & I got a full refund minus $18 shipping. I had another local Electronics repair shop diagnose the TV's original board and turns out the board needed a Digital Chip replaced, cost me $105 to diagnose and replace - a fair price. THIS MEANS ADAMS DIAGNOSIS WAS WRONG. He is either dishonest or incompetent. He ripped me off $50 for a BS diagnosis plus I lost the extra $18 shipping all for nothing
UPDATE 6/21/22 TAKE IT TO: "GOOD VIBRATIONS LARGO! Two years later my repaired TV still...
Read moreMy love of my vintage stero equipment and music and a move from Connecticut lead me to Adams. Well it’s getting so hard to find places to repair these items. So many people now work out of garages and do repairs. I truly believe when it comes to repairing this equipment that Adams is top of the line. But bringing in more than one item at a time will add up very quickly as for the 100$ for each piece. He dose everything top notch! What I had an issue with, is if it’s an easy fix and a very cheap repair, it still we be costly cause he dose the whole check out process. In my case I had some bulbs that were going very quickly. I received my quote and it was costly. But did include going through the whole receiver. But the down side is no mention of why the bulbs were blowing. I almost ok the cost of the quote. But had concerns of the no mention of the bulbs issue. I rejected 2 out of 3 quotes for repairs on items. At time of pickup I inquired about the bulbs blowing. The receiver was fine, it was replacing bulb from online and we crap. I was upset thinking I would of paid a high quote and he would of just put better bulbs in. My point, I paid 100$ to check out the unit, and found nothing with the bulb issue besides cheap bulbs. Would it not been responsible to just replace the bulbs for a reasonable additional charge. But I did have him repair something and was...
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