Quest Diagnostics — Local services in Oldsmar

I have been coming to this quest for several years to take my tests that my doctors order me but they have never treated me so badly and for not answering the questions in English the employee Roxana who is Latina and speaks Spanish because of her accent I think she is Chilean Uruguayan or Argentinian Well, she started asking me routine questions in English, but when she heard me answer in Spanish, she continued asking in English and on other visits, other quest employees who spoke Spanish When I answer in Spanish they immediately speak to me in Spanish but this time this Tuesday, November 3, 2024 at 1:10 pm the employee named Roxana, who does speak Spanish, did not want to speak to me in Spanish but she had to do it but that bothered her. Since then he took such a rude attitude that after drawing my blood he told me to put my finger to hold the gauze that they put on the drop of blood and that's how I was. until she finished putting the labels on the tubes with the blood sample and there were several and I asked her if she would please put the tape or tape to adhere the gauze to my arm and to be able to free my finger from the position in which she Roxana She left me for minutes but she told me to wait for her to read my information on each tube first and I continued with my finger pressing the gauze against the area where she drew my blood and she said I had to wait!!!.., That had never happened to me!!... everyone prepares the piece of adhesive tape to put it on the gauze on your skin right after they take the blood sample!!... but Roxana acted like that because she was upset because I didn't speak to her in English. It's discrimination!!!... I had to throw the gauze in the trash can and get up from the chair where they take the blood sample and Roxana turned around and told me to wait and I told her that she was a very rude person and that I had never come to this quest in several years. They had treated her like that!!... this was for not speaking to her in English like she wanted and the funniest thing is that Roxana is Hispanic just remember if you go to that quest the one inside the Walmart in Oldsmar, don't even speak Spanish if Roxana helps you because she will treat you badly and it...

I’m only giving 2 stars because of this location staff. The girls that did my blood work were amazing!!! Wish I could remember their names!!

Regarding the missing stars: Quest diagnostics customer service is AWFUL and NONEXISTENT. I was told my results were going to be available over the weekend (I got a glucose tolerance done lay Friday - January 8th) and I would only need to login on their portal to be able to check it. Since I’m pregnant and was needing to know if I had GD not so I can properly adjust my diet and my prenatal care, the results being release in the time I was told they would was a MUST for me. Once I logged in they would ask for some identity verification which I couldn’t complete so I tried contacting them TWICE through their online customer care (email) so they would assist me in how to proceed. I have heard back only once and it wasn’t even a complete answer to my question. Tried calling since Monday the number that is on Google for them. No one answers just an automated machine that let you know that “your call cannot be transferred at this time”. When I tried talking to a representative on their online customer care in the middle of my question that representative (which was named SYDNEY) just dismissed me and logged off. Finally I had to call their 866 number to be able to resolve my issue and they finally emailed me my results after about 30 more minutes give or take. I would recommend this place if you’re not in a hurry to know your results or if you don’t care that their customer service after your leave the lab is terrible and nonexistent. Don’t...

Staff was great! Went in on JUNE 24th and had multiple vials (like 8 or 9) taken along with a urine test. My Doctor has ordered several tests. I have been checking my online results and only received results for 2 tests... When I called they told me they do not show any specimen for me for any other tests. So they LOST MY BLOOD. What happened to my 8 vials of blood??? Not only did i have to drive 40 mins away from my house to get there because no other location was available but I did for no reason because now I have to go back. HOW DO YOU LOSE SOMEONES 8 VIALS OF BLOOD? This is NOT okay. I RARELY throw a 1 start review but this is unacceptable!

*adding to my review. I have called customer service two times now and both times they have told me that someone will call me within 24 hours. It's been over a week and I still haven't heard anything back. The first person even told me that they were re-entering my order. The second person told me that they were unable to re-enter my order and that I would have to go back to my doctor and have him reorder all of the tests. Never using...