CHI Health Creighton University Medical Center - University Campus — Local services in Omaha

CHI Health Creighton University Medical Center should not be labelled a medical center. It does not treat patients and charges expensive rates to not actually treat patients. Imagine getting terrible service and uneatable food at a restaurant and then deciding to not pay for the terrible service and uneatable food. Would you be turned into a debt collection agency? Why are hospitals somehow different? Poor service and lack of treatment should equal customers not having to pay. At least this is my opinion, and now my opinion has drastically altered my credit score. Thus, a terrible hospital has the power to prevent an ill patient from being a home or car buyer and many other things for which you must have good credit. They are supposed to save lives, not endanger lives. And furthermore, CHI Health turned me into a debt collection agency during a global pandemic in which I need to conserve my already limited supply of money and life-saving resources. The question must be asked of a Catholic hospital: what would Jesus have done in their shoes?

Here is my story: I went to the emergency room in January 2020 one night for flu-like symptoms and being in extreme pain due to an ear infection which prevented me from hearing all day. The ER doctor's only treatment was to write me a prescription for ear drops. When I went to my pharmacist, he told me that I did not need a prescription for the ear drops the doctor prescribed me. In fact, they are the same over-the-counter ear drops I already have at home. Furthermore, I was referred to an ear specialist, who told me that using those ear drops only worsened the bacterial/fungal infection in my ear. The ER doctor (in other words) did nothing. As a Creighton graduate student, I paid $2400 for the school's medical insurance, but I did so on a payment plan. Without even being told that my insurance coverage stopped, I unknowingly was not covered for the majority of the school year. The hospital charged me $1600 without insurance even though I was not given treatment. Then, in battling with Creighton University to get my insurance ordeal worked out, they said that in their system (God help them) I was insured. Well, why on God's green earth was I not insured in reality? Perhaps Creighton University's insurance records came from la-la-land, but who knows? When I asked for my money back for the time that I was not covered, Creighton would not give me my money, which was rightfully mine since I was not insured.

After a few weeks, I got a bill from the pharmacist association which the pharmacist in the hospital works for, since (without being told this is the case) the physician bill and the hospital bill are two separate bills paid to two separate entities. God forbid this madness! Another week passed by (after I hopelessly paid the rich physician who did not treat me at all) and I got a bill from CHI Health for $1100. I called then to ask if $500 dollars is all my insurance covered, and they said "No, this is the uninsured discount." But I thought that your records already showed that I was uninsured. Wow, I can't seem to understand this medical world in the United States of unfettered capitalism. I told them that my insurance company should have contacted them already, since I had gotten it straightened out with unorganized Creighton.

Perhaps one could argue that health insurance is not a hospital's responsibility, yet this argument cannot be made in this case. CHI Health acquired Creighton University Medical Center in 2012, and it was at this time that they became responsible for ensuring that those who paid full-price for health insurance were properly insured. If they had not acquired Creighton's student health center, then I would not have experienced the financial ordeal. I perhaps would still have experienced poor service by the physician (who makes half a million dollars to ensure great service).

CHI Health: get rid of my debt or I will make sure no one will ever come to seek treatment...

Ive been here a few times for school and have had a decent experience until my last and final visit. I came because my therapist thought that I might have ADHD and suggested I see a doctor and get a psychiatrist referral if I wanted some medical assistance with my problems. The provider who saw me kept saying that my problem is just normal despite me mentioning my history of symptoms (I even had a letter from my elementary school that recommended that I see a doctor for Adhd). At one point, he straight up asked me, so do you just want adderall. As a dental student, myself, who works in healthcare, i understand concerns like this, but to straight out accuse me of just being a drug seeker felt very unprofessional and non-empathetic of him. Prior to this, I was just describing how my problem affected my life and asking for a referral to a psychiatrist. After he showed he was not interested in hearing me out, i just politely listened, and then left feeling frustrated after receiving no help or directions besides exercise more even though I actively work out three times a week. My main complaint is not the lack of diagnosis or any immediate resolution of my problems, but rather it was my providers flippant attitude. He did not look at any of the documents I mentioned and downplayed all my concerns. Months later, after seeing a psychiatrist after having to wait months due to not having a referral, I was given a diagnosis by the psychiatrist, which confirmed that my suspicions were true and I suffered for months due to one man’s inability to listen. This one rude, un empathetic, and unhelpful experience has soured my opinion on the clinic and healthcare providers. It is only due to the other providers who took care of me and listened to me prior that my rating is not even lower.

In short. Imagine if you had a problem your whole life. Then you talked with a professional and had them point out the problem and tell you to go to the doctor to seek help. You literally have documents that state that you have a problem. Then the doctor rudely tells you he thinks you’re faking it for drugs. Would you choose this doctor to take care of you and...

August 28 I could not stand and kept collapsing when trying. I phoned 911 and the EMTs declined to take me in.

An hour later, neck and lumbar still seizing, I phoned 911 again, the EMTs came and told me to drive myself.

Being in the car with the hazards on hoping an officer would come to check out things, no. So I drove. When I parked here, I made it in and collapsed on the floor while alert.

A night officer came and told me to get up and get off the floor and that it makes the hospital look bad.

While on the floor I am asked from behind the counter, "why haven't you picked up your paperwork?" "Because I cannot seem to work my muscles".

So, whatever it was, I'm a bit better, the office there was happy to hear I'm doing better for having asked to return to work a day early.

But as I walked into to pick up my paper, I am told the doctor isn't even here, she'll be back at 10pm.

Overall, with the EMTs refusing to take someone collapsed, fine, the nighttime officer with the "get off the floor" speech, fine, and the disbelief that there is a paper at the desk waiting for me?

Rude, argumentative, and always in disbelief; 0/10, I sure hope I don't die there.

I politely decline. The EMTs refusal twice to take me there and nighttime officer and being corrected repeatedly even though my letter was right there in the desk is the nature of this review. Everyone else was nice.

But, again, imagine if I had crashed because my vitals were fine. Why did they twice say no and tell me to...