Creighton University School of Dentistry — Attraction in Omaha

Don't do it. This place is terrible and really should be sued for malpractice. They scheadule appointments based around certain students scheadules but they don't realize some people need treatment as soon as possible, not 8 months from now when some random student might have the time to do so. Oh and guess what? If that student misses the appointment or doesn't come to school that day, there goes your appointment! It happened to me. I got a crown done here a year ago and I have been in immense pain ever since. Each appointment was months apart and they severely messed up my bite. I only came here because I didn't have any insurance and was relying on medicaid at the time. I regret ever coming to this god awful place.

Edit two months from this review: I begged and asked the school to reimburse me and pay for a new crown for me at a different dentist. I am now paying nearly 2k out of pocket for a new crown because they did such a bad job that it caused me horrible headaches and pressure in my face for over a year. The school refuses to pay for my new crown despite submitting mountains of proof that they messed up horribly. Don't ever go here except for maybe a cleaning. Anything beyond that needs to be left to professionals and not students in training. I suffered in pain for over a year and none of the students who worked on me care whatsoever and have ignored my texts when I...

I have some concerns about this place. My daughter was tossed around by multiple reps, who scheduled her appts for incorrect days.

1. The front desk agent Martha has a strong accent & wasn't clear on what she was trying to say. Luckily, I can speak Spanish. Also, she likes to throw out random patient names when she's searching for records. Apparently, this is common with her. I really feel they are violating their patients rights. (HIPAA violation) She asked for my daughters dob & last name before throwing out these random names. It's not hard to put one with the other.
2. My daughter was seen for an exam & to this day they have yet to bill the dental insurance. We called the insurance, they have no record of receiving anything from Creighton. However, we finally started to get this moving along.
3. I tired to pass along my concerns to Beth C. who said she was a manager, she sounded impatient the entire time. I even mentioned this to her. In the end she wanted to end the call, even though nothing was resolved. She even insisted that we go somewhere else if we were not happy. Which made it obvious that she didn't care that she was losing a patient and wanted us to go away. End result, we will be meeting with the director and try to pass along our concerns. We will aim for no more appointments...

As a former Creighton undergrad and medical student, writing this review is difficult. When I was a broke undergrad, I relied on the dental school for cleanings. A dental student told me I had a superficial cavity on my molar, which I agreed to have repaired. The procedure was performed by 4th- and 3rd-year students without proper supervision. After they finished, the attending dentist briefly checked their work and scolded them, but no explanation was provided to me.

Fast forward five years, I discovered the student had drilled too deep (see photo), hitting the nerve, which caused long-term complications. I ended up requiring a root canal and crown, which cost $2000.

In medicine, mistakes happen. What matters is how we address them. I’m disappointed that neither the student nor the attending informed me of the error. I hope this review helps others—especially students like I was—by urging them to (1) confirm every step of the procedure, (2) stay informed throughout, and (3) ensure an attending is actively involved. If you can afford it, please do not go to a dental school for your...