Fermenter's Supply & Equipment — Local services in Omaha

Walked in and the owner was immediately arrogant and very condescending towards me. I figured I would go support a local small business and was dealt with a very dissatisfying experience.

I would not recommend this business to any of my friends or family due to the LACK of customer service this business offers.

In response to the owner: this was not an incorrect statement. I have been to many businesses and only when I am dealt with such a negative experience within a business would I ever feel the need to write a review to make sure people are making the correct decision prior to going to said business. As you can already read the reviews prior to mine, you indeed do have a problem with talking with people that needs to be addressed and fixed so you can help maintain your business. I know many of small business owners who actually treat their customers with respect rather than off the bat negativity and snide remarks. What would going into the store bring to me? I should have recorded your actions. If you believe the way you treated me was good customer service you need to get a reality check bud. I said I read something online as a reference because I have never brewed and you treated me like an idiot for saying that. After reading some of these 5 star reviews the only thing I can think of who would actually rate you this much would be your friends and family. No one in their right mind would ever rate a store 5 stars for being treated like they are...

First off the owner is rude but at least the tiny store is only for homebrew stuff. If you're a beginner brewer they do have a lot of kits but you'll have to deal with this guy treating you like an idiot. I'm not a fan of the owner packaging stuff and you have to buy whatever quantity he's packaged it in. For example, if your recipe calls for 4 oz of something and he sells it in 3 oz packages then you're buying two 3oz packages and dealing with it, mind you we're talking zip lock baggies here not actual packaging. They only have canned extract, and at a price! Everything was VERY expensive to the point where we even commented on it. We're talking $12 for yeast that you can buy online for $6. The owners response was "well I have to ship it here you know". Overall my husband and I will be ordering from online suppliers...

Best home brewing store in the Omaha area... unfortunately. Prices are really high, it's cheaper to buy supplies online and have them shipped. The owner always makes me feel like I'm wasting his time. He's got a lot of good information, but it takes some effort to get anything out of him other than a stern gaze, a few grunts and the occasional snide remark.

I've been brewing for about ten years now and I only enter under emergency conditions. It's not pleasant, but like it or hate it he is mostly likely the only guy locally that has...