Supermercado Nuestra Familia — Local services in Omaha

I go to the store mostly because South Omaha desperately needs a new grocery store and this is the only one in the area. It has some great qualities, I love their homemade tortillas, they have a lot of produce you can't get anywhere else, a great selection of both Hispanic and American foods and it's written on the aisle signs in both, they sell pinatas and they just opened self-checkout lanes that they desperately needed. My main issue with the store is cleanliness and customer service. For months you could smell dead mice right as you walked in the entrance. And the meat department offers a great selection but oftentimes the plastic they sit on is not clean. It was so gross the last time I went in I took pictures to send to the manager. As far as customer service goes as an example I had a money order I purchased there stolen and cashed. On the western union website they instruct you to let the store know bc the only place that can cash it is the store. The girl at customer service actually told me it was store policy if someone comes to cash it they can't keep their information to give to the police since it would be invading THEIR privacy. Apparently a person who would cash a money order they know they didnt purchase is protected instead of the customer that actually spends their money there. So long review summed up, great tortillas but not worth the risk of getting sick from dead mice in the store, dirty meat dept. , and TERRIBLE customer service. I will never shop...

Went to this mexican supermarket purchase cassava its a starchy root vegetable or tuber. I call a lady I ask about the product she dont no what it's she put on a man he said don't that vegetable that I'm taking about , so he put me on hold again and hangup. This is very serious because if you cook the bitter one it will prison you.the sweet one is ok. I call back twice they not answer the phone very disrespectful man. They're running a business so becareful where youshop . They only care for your money, not customers. Very . Very rude man . Some thing will kill you ,youhave to no which one to eat. When you talk different from them they put you down or belittle you. The mexican. They're are...

The customer Service desk is NEVER open. The few times I have gone in there for a money order they are ALWAYS closed. It could be 9am 12pm 3pm on a weekday & it always closed. A lady wearing a green shirt with glasses claim to be the manager when I simply asked if there anyone that can help me at the money order desk was so rude & very unprofessional. Stated she not opening it up because they are short staffed which I get. But they proceeded to stand in front of me & wouldn’t let me through to leave the store I literally had to say excuse me for her to even back up just a little bit. Sad part is that I was with my kids & a “Manager” decided that was...