Restaurante La Esmeralda — Restaurant in Omaha

Ordered $58 worth of carne Asada quesadilla’s they brought us out chicken. When we told and showed them we ordered and paid for carne Asada. They told us it would be out. They never brought it. When we went back up to ask about it. The owner told us we get what we got and that’s final. We again showed him what we paid for and what we ordered. A hand he pulled out the hand written ticket (in his own writing) he said we made the wrong food yes but once it was set at your table it’s now your order. I continued to tell him no that’s not how it works. I asked him if he orders a hamburger and gets eggs instead would that be acceptable. He said no. Then he proceeded to say. “People think Mexicans are the problem. But it’s you people always trying to scam Mexicans. I wish you people would stop coming to Mexican restaurants and told us to try Taco Bell next time”. Myself being white and the company I was with being a mix of Mexicans and blacks. The owner then proceeded to call the Mexicans with me fake Mexicans and should be ashamed of the company they keep. Mind you all of us speak Spanish as well. He finally made the food and told us. Then he told us was going to put all of us on social media claiming to be scammed. Two other tables, the cook and the security guard all took up for us. This racial tantrum and unwillingness to correct the error of their own admittance. Was completely uncalled for. I have been dining here for 10yrs atleast once a month and have turned several people onto them. I find myself torn on what’s more disgusting. The owners behavior and racial remarks or the feces smeared urine...

How the mighty have fallen. Used to come here all the time for their tortas and never had a bad one. Had a late night flight home and was craving some Mexican, and this was one of the only ones open that late. Ordered a burrito al pastor and horchata. Waited to get home to eat the burrito but sipped on the horchata and I was a little thrown off... It tasted like melted vanilla ice cream. Ok weird, but a foreshadowing to the meal. The burrito was massive and looked decent, but I took one bite and knew something was off. The "al pastor" wasn't that at all. The few pieces of rubbery mystery meat looked more like beef than pork, grey, gristly, rubbery and a funky flavor. The rest of the burrito was packed with refried beans, rice, lettuce, canned jalapenos, and tomatoes (wtf?), all of which were reheated and thrown together. The salsas were both rancid, and I threw it all away immediately after taking these disappointing pictures. Now I'm worried of the some of the horchata that I already drank. Wish me luck 🤞 Idk how these guys are still open with all the complaints I've now read here after the fact. Disappointed, and bummed...

I do not recommend I went to go and pick up a grubhub delivery and it's nothing worse than a person that's suppose to be working front counter sitting there eating all at the register, licks fingers, then wipe them off on their clothes and proceed to touch people food. I Also hate it when the people who are cooking and preparing the food touches the food with their bare hands with not a glove in sight. That is disgusting and I be turned off for my customers. I do these reviews for the grubhub customers that are working off of faith and never seen the inside of the resturant or the people who are visiting trying to find somewhere safe and satisfying to eat. I notice things that the average person will miss because I am certified in food safety. Also be aware that No one Speaks English so if you have a problem that needs to be resolved make sure you have the Google translator available to help speed things along. I don't know how it is in the Daytime but late night is gross.... I will not return and I had grubhub put this on my do not pick up list because it screams cross continuation and I will not participate in making...