T.J. Maxx — Local services in Omaha

Only shop with TJ Maxx if you have NO possibility of needing a refund.

Very poor customer service at this store on January 25. The manager on duty scoffed at my desire for a refund on a new, unused item purchased around Christmas, then told me that they shouldn't even return the item at all. The tone and attitude was extremely unwelcoming, condescending and absolutely does not create a positive environment for customers. The staff has no ability or desire to go above and beyond for a customer of 10 years. I called the national customer service number to share my experience, who gave my message to the store manager. When I spoke with him, he repeated multiple times that the store policy had been followed-- again, unable or unwilling to provide a refund.

It was such an uncomfortable interaction with the management that I can not return TJ Maxx.

If retailers read these, please empower your staff to accomplish the needs of the customers! I find it hard to believe that a retailer is willing to lose such a long term customer over...

When is there to look around and buy some personal things with a gift card I received. The store looked clean and I appreciate that. The staffing was kind of low I didn't see anybody out on the floors and two people cashiering. I bought a small purse that was on sale got a couple bucks off from the price they had on it. Once I got in my car and tried to fill it to see what I could fit inside it I saw that the locking mechanism on the front was broke. I didn't have time to go back in the store I had somewhere else I needed to go so I figured I'd go another time. I didn't appreciate the fact that they discounted an item because it was broke. I tried to call the management and let him know and he was annoyed and just told me to come in with the receipt. The cashier was very kind very nice very helpful I appreciated her very much top-notch. She's the only reason why I gave...

The customer service I received at this store is the exact reason why I will be going back to Target time and time again for all my shopping needs. I received a baby gift purchased here and checked to make sure TJ Maxx had the exact same model, however this store would not accept my return because it didn't have a specific "TJ Maxx tag" stuck on it. The woman insisted that I come back with the receipt for the item... I don't necessarily want to go back to the nice person who purchased my gift for me and tell her I need to return it. On the flip side, walked into Target, received store credit in a matter of minutes and the item wasn't even originally purchased there! Get your customer service tactics right, TJ Maxx, otherwise in these trying retail times you will no longer be...