Ashley Store — Local services in Opelousas

Brian Johnston ( Ripp Off), I repeat DON'T deal with him. His customer service is poor, My wife and I went in the store looking for furniture and the whole time we was there about two hours we walked around and Brian stayed glued to his seat. We saw a chair my wife wanted and a loveseat so we walked up front and inquired about it because he failed to get up and greet us.. once we agreed to get it Brian tells us that the chair is 800$ when in reality it was 299$ after reviewing the receipt after purchased. And he tells us that in order for him to give us a discount on the clearance chair we have to purchase an extended warranty. We declined the warranty and was told on the loveseat that it would take 3 weeks to come and that we wouldn't have to pay a delivery fee..so after the sale was done he prints out the order summary and there is charges for extended warranty on a clearance item and he lied about the delivery fee and price of the loveseat. We call the store phone after noticing the charges on summary order and demand that he cancel the 299$ extended warranty and he lies and tells us that he can't take off the warranty. After numerous demands to take off the warranty he just keeps lieing and then says that if I was to take it off then you would have to pay $600$ for the chair.so I tell him to take it off and he replies again he can't do it. I STRONGLY SUGGEST THAT IF YOU PLAN TO BUY ANYTHING TO NOT LET BRIAN JOHNSTON service you, he is a rip off and lier. He tricks people into purchasing an extended warranty on clearance items and lies about the pricing on items in the store. My experience was horrible and I don't want to go back there even though they have nice things in store I don't want to deal with someone like him. He out to get people into paying triple the price of the furniture. ASHLEY'S FURNITURE doesn't need to be represented like this. My order for my love seat I will sadly be CANCELing it because I don't think it's worth the lies he told me and my wife. And to top it off he DIDN'T even thank us for the purchase. I will also be calling the company to remove the warranty that was placed on the order. Ashley furniture might want to reconsider their assistant Manager Brian Johnston he isn't...

Purchased some furniture with my husband at Ashley furniture in Opelousas. We wasn't greet when we walked in the store! There was a guy there by the name of Brian Johnston sitting at a table on a laptop, me and my husband walked the floor and Brian never got up to ask us what we wanted or needed instead he sat there the whole time.so we found something that caught our eyes. We walking to the front to go & get Brian then he walks back to us to assist us. We purchase 2 items and asked what was the sale price of one of the items so Brian tells us to meet him by his desk in 5 minutes. Overall he gives us the price of one piece which was 800$ and tells us the other piece was a different price then he goes to say I can lower the price of the chair if you get the warranty so I'm asking questions about the prices ,warranty etc and get very rude and tell me that he already discussed it with my husband.. then tells us that the order would take approximately three weeks to come to our home and that the delivery is free. After the sale was completed and he prints out our order summary we notice the price of the chair was different from what he told us and also there is delivery fee included and also extended warranty on a clearance item we purchased. I called the store and spoke with him and asked him to remove the warranty because we didn't want the warranty and he insisted he couldn't remove the warranty. He began lieing to me on the phone saying if he was to remove the warranty I would have to pay 600$ for the chair.. I demanded him to remove it and he goes back to say he couldn't. I told.him I would be calling Manager and he says I am the assistant Manager. Overall his service I didn't like one bit, he trys to get over on people with merchandise prices and warranty prices. I recommend if your looking to purchase furniture then Ashley Furniture has nice things but DO NOT LET BRIAN JOHNSTON BE YOUR SALESMAN because he's not friendly, social, or HONEST AT All. I'll BE calling regional manager to voice my experience and to cancel my whole ORDER!!! He never thanked us even after our purchase.. the only Interest he has is the COmISSION not the...

Damaged Merchandise and Unacceptable Business Operations/Customer Service

On February 2, I ordered furniture from Ashley Furniture Online.

Initial Delivery Date of Saturday February 8th, Nothing was delivered by Ashley Furniture this date. I called and was informed that only some of items were available for delivery and ASHLEY Furniture would not deliver anthing until all items came in. Wasted my time waiting and not being initially told this.

Second Attempt at Delivery Thursday February 13th, I had to use Vacation Day for this delivery attemp. an incomplete delivery took place; and what was delivered of damaged. Items delivered Dresser with damage at base Mirrors (2) both with damaged corners, one with 12 inch scratch on side Bed Rails Damaged beyond use Head and Foot Board all hardware loose tool for assembly not with item Foundation corner damaged and bottom ripped off

Calls were made to address situation to no avail or satisfaction, representative insistant there was nothing that could be done. Pictures sent of damage to email address provided by Ashley representative.

Third delivery was set for Saturday February 15th, Ashley furniture delivery did not show up. A call was placed as to why delivery not accomplished in expected window, I was at this time informed that it was cancelled. ANOTHER OF SATURDAY MORNINGS WASTED BY ASHLEY FURNITURE.

Fourth delivery attempt Wednesday February 19th, I had to use half a Vacation Day for this delivery attemp.

-Delivery supposed to be dresser and replacement rails

ONLY DRESSER SHOWED UP AND HAS DAMAGED HANDLE ON ONE DRAWER AND NO HARDWARE TO ATTACH MIRROR.

Delivery confirmed on day before and spent time explaining my dissatisfaction to this point with no attempts by Ashley Furniture to correct situation.

I have assembled all except one miror and dresser, for wich hardware to do so was missing and delivery personel had to scrounge truck to find "somthing that would work".

It has been 17 Days and I have not heard from Ashley furniture on any of the issues with furniture damage, I have called numerous times and been told lots of things...