DeLand Motorsports & Outdoors — Local services in Orange City

This was without a doubt the best dealership experience I've ever had.

I was interested in the KTM SuperDukes for the last year or so and finally decided this summer I would purchase either a 1290 SDR or a 890 Duke by year's end, but would likely wait for the 2024s. While doing regular research and comparison shopping I had noticed a substantial end of model year sale from DMS that definitely had my interest. I contacted via chat bot and email about it first as I literally live two+ hours away and had no interest in traveling all that way to get some surprise inflated number once I got there.

This is where immediately I knew this was likely to work out. I spoke multiple times via email with the Internet sales via Kaylee who was friendly and very accommodating. Explaining my location and need for some hard numbers before committing to the drive she was able to explain what costs I could expect and get me a solid number to expect before the trip. This alone is a stand-up move. SO many dealerships won't even consider talking numbers without being in person to flush out tire kickers it was refreshing to have someone take you seriously on your word. I'm very easily put off, something as simple as refusing to commit anything without being there is enough to make me just go to another shop.

So with good info in hand I trekked out on the ~150 mile drive, arriving about 75 minutes before closing. I was quickly greeted by two friendly salesmen who introduced me to Kaylee who then handed me off to salesmen Austin.

Austin was very friendly and attentive and not pushy at all. He answered questions I had honestly and if he wasn't sure of the answer he let me know instead of freestyling which was comforting too. At no point was he distracted by literally anything, never looked at his phone or did anything but work my deal and engage in conversation with interest. Austin is awesome.

Deciding on the SuperDuke as expected and looking over the numbers, everything matched what Kaylee had proposed, fees to be expected were there and ones that were waived were waived as implied. Financing was a breeze and I was able to get a rate I liked with a local lender I'd dealt with before. They were able to fine tune my loan to where I wanted to be even if it took a few different tweaks. The finance officer whose name sadly escapes me was also incredibly friendly and relaxed, never pressuring me at all. Both he and Austin did not even flinch at staying a good 30-45 minutes after close to make it happen. I drove my car home so that the next day they could upgrade my tech pack with all the software goodies KTM had to offer.

A day later my bike is delivered to me... 150 miles away! Ryan brought the bike and was friendly as I've come to expect from everyone associated with DMS. He kept me up to date on his departure time and when nearing arrival. Once he made it to my work he unloaded and showed me around the bike, he didn't at all seem like he'd just been in a car for two hours and it was basically quitting time and hours from home. You'd think he just showed up to work fresh from the weekend, super cheery and talkative, a great employee again.

At this point, while I don't see another new bike in my immediate future of course, I can't imagine going anywhere else. The motorcycle dealers around me (at least of the types of bikes in interested in) are just so generally unpleasant I kind of forgot there are still great people out there, just sometimes you have to search them out a bit.

Thanks so much to...

This complaint/review is written with the intention of warning other potential buyers of Deland Motorsport's unorganized, poor, and unprofessional business practices.

On Saturday September 21, 2024 I came across a listing for a Harley Davidson Lowrider ST at Deland Motorsports. I called within 10 minutes of their opening to let them know I 100% wanted this bike and I'd like to get the purchase process started. I was informed I should fill out a credit app. Which I promptly did, and checked back throughout the day on its progress. I stated to the finance folks I would gladly put a deposit down to ensure they would not sell the bike to anyone else. I was told they would let me know if it came to that. By Monday late afternoon I had to call to check on the status of the application and was informed I would need a co-signer due to lack of credit history. I told the finance department I would find one and again stated I would put a deposit down. And I was assured again that a deposit was not necessary.

Tuesday I called back and told them my able and willing co-signer (who had a 800+ credit score) would have the application submitted. Right before the end of business Tuesday I spoke with the finance department as we had some questions, and the finance folks answered them. At that point I stated that the co-signer would get the application submitted and again mentioned I would put a deposit to hold and was again told not to worry about it since it was the end of business and the bike wasn't going to be sold.

On Wednesday the finance department proceeded to run the co-signers credit. With in an hour of opening that morning they messaged the co-signer and asked what bike they were interested in (even though it was listed on the application). At this point they inform the co-signer that the bike in question was in fact sold last night(Tuesday).

This is a poor way to do business, and clearly shows a lack of care about the customers that attempt to do business with this dealership. If they knew the bike was sold then they should have never run the co-signers credit which in turn hits their credit score because of the inquiry. Especially when it was clearly stated that the Harley Lowrider was the only bike that we were interested in. On top of the fact that for 3 business days I repeatedly offered to put down a deposit and was told that would not be necessary, only for Deland Motorsports to sell a bike that they have an open finance application on and a ready and willing buyer for who would have put down a deposit. Add in the disregard they showed for someone's personal credit and financial history when they ran a credit application for a bike that they fully knew was already sold to someone else. That should be enough to steer anyone away from doing business with Deland...

Update from our earlier review, (see below). I brought our four wheeler in for service and Blake was terrific! He helped me decide exactly what I needed to have done. Blake gave me a quote and when I came back to pick it up, it was just what he said it would be. And it was completed earlier then promised too! As I was heading out I noticed a side-by-side that was just exactly what we’ve been needing for the farm. I stepped inside and spoke with Josh. He was very helpful explaining the difference between it and other models, and what it was capable of versus the others. Ben also helped fill in some information and I was sold. They gave me a great deal on a Kimco side-by-side and didn’t try to pressure me into buying things I didn’t need. Once again, great service, great sales, and they treated me right. Josh even put on a new hitch for me at no charge! This is why we keep coming back to DeLand Motorsports!

Previous review: We just made our second purchase from DeLand Motorsports and we could not have been treated any better than we were. We were looking to trade in our older Yamaha 4-wheeler on a new one, but since they carry Suzuki and we’d had such a pleasant experience with them when we purchased our Wave Runner (Ben was our salesman and he was great!) we did our research on line to see what they had. I called DeLand Motorsports and was put in touch with Pine. He is a new salesman there but really knew what he was talking about and helped me make the right decision between models and even offered a couple of options on others. We ended up purchasing a Suzuki King Quad and are really pleased with it. From the time I first called, through the entire purchase, the staff was great. When I came down with our trade in, Pine met me at the door, got the staff to look at my trade, got the paperwork done and then Brent in Finance took several minutes to explain the options they offered for additional coverage, giving me enough time to consider what we really needed. Everyone in the place treated me with respect and made the experience easy. Their motto is “Visit DeLand Motorsports today and see how we treat customers like family.” I have to say that is exactly what they do, from Amanda the receptionist to Pine and Ben the salesmen to Brent in Finance, to Mark in service, they are just a great group of people; honest, fair and pleasant to work with. I can't recommend them...