Enterprise Car Sales — Local services in Orange

tldr; transaction that should have taken 90 minutes took over half day plus two in-person visits because of a failure to communicate. Fewer than 10 cars for sale on the lot.

-- Everything up until the point where we decided to buy the car was fine. We had been down a car for several months and had been renting thru enterprise during the outbreaks. In fact, it was the enterprise rental people who referred me to enterprise sales. I choose to remain in the sales funnel and appreciate the follow up calls from enterprise sales. That is what brought us to this enterprise location. With a pre-approved credit union auto loan in hand we decided to move forward. However Enterprise and the credit union had a failure to communicate between. No problem we were told, complete the transaction now then Enterprise could send the purchase order to the credit union. Surprise! The purchase order went to "Corporate", which is in St. Louis, and two hours ahead and unavailable. Because you know, "Corporate". Wait a day. Still no purchase order. In the spirit of just fixing things, we had to drive up to the Enterprise location to resign the papers in order to finalize the transaction.

Here is the problem I have: we made our intent to use the pre-approved auto loan to complete the transaction very clear. We completed the purchase that day because Enterprise said it was easy for them to send a purchase order to the credit union to finalize the funding. That is what I needed to hear to complete the transaction. I did not ask for this in writing.

Once the sale was complete, this local Enterprise failed to complete the transaction as discussed. Enterprise said they had no idea we planned to refinance. Which was wrong. To be told that was upsetting and dismissive. They made it very clear that once the sale was completed, they had zero interest nor intent to fix the problem or follow thru on what was originally discussed.

The solution, walk away. Get the check. If the car is gone, it's gone. Do not leave this dealership or any other transaction "open" in good faith. Once the funds clear and the sale attribution is recorded then the good faith...

First off, I would like to say the team at Enterprise is GREAT! I went to Enterprise in Colton I believe, to look at a truck that said was on the lot and for sale. So, I went early in the morning on opening to make sure I snag it before anybody else does, but little to my knowledge, even though it said it was there it wasnt. Apparently when it says "in certification" on their website then it means it is already guaranteed to another customer. After, I spoke to the guy he called the other dealership that the truck was sent to, to determine if the buyer was for sure going to buy the truck, which was a done deal as the customer was paying cash. So, I left in despair. Then as I was leaving the parking lot, I checked on the website and saw another truck that was on their lot, but said it was in certification. So, I go back to the dude and he tells me the truck is do to be at Orange, Ca. He called the sales rep over at Orange and asks if the buyer is still interested and if it is a done deal. The sales rep states that the buyer is do to come that day and buy the truck. So, the dude in Colton asks the dude Javier in Orange if for some reason the buyer falls through then give him a called because he has an interested buyer, me. So, the dude in Colton get my phone number and I leave again in despair. About 3-4 hours later I'm on my way to Huntington Beach CDJR to Lease a Ram truck that was over my budget and I get a call from the dude at Colton (wish I knew his name) that the buyer fell through for the used truck in Orange. I said okay, text me the sellers number (Javier) and i get in touch with the dude and sure enough the buyer fell through, so I go to the Enterprise dealership in Orange to buy the 2020 Chevy Silverado 1500 LT. The customer service and the buying experience was friendly, smooth, and in about 2-3 hours after test driving the truck, signing papers and going through my credit check with Michael Gold ( the manager) I was completely satisfied to leave with my truck. I would recommend Enterprise Car Sales to anybody in the market for a used car, truck, van, etc......

I made an initial 2 star review last month in regards to a purchase of a 2021 Toyota Corolla which I deleted because I was asked to via email by Mike Gold and because I was convinced Enterprise would do right by reimbursing the FULL amount for a set of floor mats I purchased. The reason of the 2 star review from last month was not because of the car, but because of the way business was taken care of which included the $2,300 warranty being left on the purchase order when I had declined it both verbally and on paper. The other reason was because Enterprise told me I would only be reimbursed partially ($40) for a set of floor mats that cost $140 after the fact that I bought them. When I made the car purchase, I was told by that I would be reimbursed for whatever floor mats I bought. That was when I posted the review last month. I was sent a check for $70 issued on March 8th and I was then called by Mike about the issue and was told he would send the request to get the remaining $70 sent out through another check. I was then asked to delete the two star review, which I did, believing that Enterprise would do right by sending me the remaining $70. I was wrong. It wasn’t until March 28th that I decided to send a follow up email to Mike since I had not received the second check. He claimed a check had already been sent which couldn’t be true at all since it only took 2 days after I first reached out for the first check to arrive, and now it was taking three weeks. Fast forward to today April 13th and I received the second check.. for $40… not the remaining $70..which is not we agreed on. $30 is nearly nothing in todays world but that was a spit on the face from Enterprise’s part. Talk is cheap and I am big on people keeping their word and matching their words with actions.I’ve wasted my time posting two separate reviews and I’ve given Enterprise the benefit of the doubt more than I should have. This is staying on here btw since they can’t seem to cough up...