Namco Pools — Local services in Orange

I purchased my pool in March 2021, the seller steve was great, what's expected of course. They sell you anything above and behind. After the sale went thru the rest was a nightmare. 1st Steve told me I will receive my pool in 14 days, never happened, 2nd he referred me to an electrician that never called me back, 3rd once I contacted Steve why my pool hasn't arrived he gave me the number for the delivery guy, I contacted him and he told me that he didnt received the pool yet which it was s lie, namco had send it, but they were holding it, the reason why is because they were waiting for more deliveries in my area, those were his exact words and with an attitude, I literally had to wait almost a month for my pool, that's when they had more deliveries in my area, insane. 4th the installer, I paid a lot of money for the installation as I wanted professional installed, when I called the installer, the 1st thing he said was, we are extremely busy and you might have to pay an additional $400 if more than 6 inches deep, I said why my lot is literally flat, he told me didnt you read the contract and I said YES but I paid for 6 inches which is the requirement and Namco clearly explained it to me. He was rude and looking for more money without even looking at my lot. Soooooo then he told me well I'm sending the excavation crew next week, no one called, so called then today again and he was with excuses the weather this the weather that, I'll send them next week, then this guy called me back stating that I never called him to let him know that my pool arrived, I was like Sir I called you 2 weeks ago and you said you were busy, he sound annoyed, like if he is doing this for FREE, this man is getting paid over 1k and he has poor customer service, I'm telling you, I felt like he is doing me a favor and kind of beg to get my pool installed. Well let's see what happens when the pool is installed I pray that I have no more headaches, happy I started this painful process early in march and hopefully I have my pool up and running by the summer. Can you imagine if I both it in May or June lol. Another thing I want to add, I had to get a building and Zoning permit which expired in July, I also want to do a deck, the electrician is waiting and other contractors as well, so these people just think about them not a care that we have others waiting. I will not recommend Namco to anyone my 1st pool and is not pleasant at all. All 3 contractor given by Namco are not pleasant at all, with attitudes, never calling back and lying to get what they want at my cost. The installer should get someone to answer the calls as he has no manners at all and cant keep track of the calls he receives, unless he was lying too, to give him time, who knows. I'm just so unhappy with Namco and their contractors. I purchased the pool in Orange ct. People in my area be aware. Well I might have to come back and add so more if I have any problems with the installation or parts, I wish I had read the reviews before buying from Namco, I see now there's a lot of unhappy customers, dang it, I always read reviews before I buy, but not this time, my...

HORRIBLE experience!!! Currently have our pool set up but no ladder. Paid for the ladder but no one can tell us where our ladder is. Ordered pool May 17th. Call customer service number no one answers and mail boxes are full. Sent email to customer service which sends an automatic response that it could take 5-7 days for a response but in the meantime they have my money. And we have no ladder so we can enjoy our pool. The guys who came to level the yard told us we needed to pay an extra $200.00 but then come to find out we did not need to pay extra, as no extra fill was used. The guys that came to set up our pool were so rude, we simply asked some questions and the main guy would speak awful to us. Degrading our knowledge of pools. He would fly in and out of our narrow drive way with his pickup truck while I had to have my 4 young children stay in the house afraid he might hit them. And now we already have a leak from one of the hoses leading to the filter. Now we are on another list to have someone come out to look at it...who knows when that will be. Who knows if and when we will get our ladder. There is a women that answers the phone in the Orange CT store who is so rude. This has been awful. Would never recommend Namco to anyone in the future. Once you purchase your pool the experience from store to complete install with all parts available to use should be top priority but that is certainly not the case. Only care about the sale, once out the door you are...

I cannot state more strongly how infuriating this process has been with Namco. We purchased our pool back in THE FALL of 2020 (Sept/Oct), with Jim T who did his job of sales fine enough. Namco was supposed to hold the pool until install was able to happen- and we'd be "first on the list for the spring". Permits with our city were applied for and it has been months since then (EIGHT MONTHS SINCE PURCHASE) and I have no pool installed. On top of that, the pool was delivered to our home and not NAMCO and I have had the pallets sitting in my garage for 2 months rendering that space useless while we wait for Bob the installer to make it worth his while financially to get the excavator down here. As described by other recent reviews we were told that since no one else is in the area, it's not worth it for him to get the guy down here yet, that the weather has been a problem, and that he doesn't have workers. We have reached out to Jim and to customer service via email and no response. I will also be contacting the Better Business Bureau to report for services paid for and not delivered. It is going to be the second week of June and we still have no pool. It is outrageous and I would strongly recommend that you DO NOT give your business to a place that cannot fulfill their promises on delivery and cannot subcontract out work for install but can certainly take your money for it and...