Boost Mobile — Local services in Oregon

I went in today to get help with my voicemail because I wasn't able to download any of my voicemails in the app. The employee there told me that I had to pay to see my VMs. I told her that's only if you want to see them written out in a text form. She told me you have to pay the 2.99 to be able to see the list of the numbers that have left you a voicemail. Completely not true the people that are working there should have more knowledge than the average person that walks through the door if they don't have the knowledge they shouldn't be working there. I came home and did some google work and found that the old app does not work anymore and you need to download the new visual voicemail app ran by DISH. This will transfer any old messages in to archives and delete the old app automatically. She kept telling me that I had to pay for visual voicemail and that I had to upgrade to premium and I kept telling her no that can't be right and she kept telling me yeah it was. well she was wrong and I can't wait to go back tomorrow...

I just stopped for information and the Young lady that took care of me was very pleasant and sweet. That's probably the only and best experience I've ever had encountering any of your representatives..Her name was Alex from the new Boost Mobile store on Woodville road..anytime I need to address my phone account in a store I will purposely ask for her and shop at which ever store she is taking care of at that time..I had another representative be very rude on the phone at a different store a few minutes before stopping at Alex's store hoping for someone more helpful an pleasant..I'm glad I stopped..She deserves recognition and a raise for her excellent customer service..I wish all the rest were like her..I was thinking of leaving Boost Mobile for a different carrier but meeting her actually changed my...

Went to two different locations to make a payment and ask about why one person on our family plan is without service and no one is at each location! There signs on the doors and online say they open at eleven here not one person is in sight!! Waisted gas and time!! looking to switch services anyway always something with this company if it's not the poor connection it's the money and time waisted. Had to pay even more at the gas station to even pay the bill I'm done thanks...