Shade Weddings and Events — Local services in Orem

To start let me say my daughter had a lovely reception and she was overall happy. We rented the outdoor venue and the fact that they set up the tables etc was very nice. We rented plants/pots for centerpieces from the nursey which helped make the set up/clean up easier. One thing I didn't think about when I saw the venue is that it is mostly gravel under the grapevines so I was constantly getting gravel in my dress shoes during the reception and it was annoying. We had many other issues with this venue. What they tell you in person is different than what is stated on the website. Our first issue was that it said on the website that each venue (there are 2 an indoor and outdoor) come with table linens and simple decor. We were told (after renting it) that the people using the indoor venue had first dibs on the linens and that we would have to pay for our linens from an outside company that they worked with. This external company made it easy as they delivered/picked up to the venue which was nice. When I reminded Chelsea what is says on the website she said they needed to change that, but that we were told that would be the case. She said she couldn't help it if we rented linens from an outside venue. I reminded her that she is the one that recommended the company as we didn't have access to their linens. I eventually put up enough of a fuss that some other things were discounted to compensate for the cost which I appreciated. They day of the reception we realized the venue and staff could not live up to the promises made. On the website it said we would have 2 helpers. At the reception we found out they have 2 helpers between the 2 venues and that they don't have food handlers licenses so they can't help bring out food. They also weren't available until later in the day so they couldn't help us with changes to the set up. They made sure we had enough garbage bags for the reception and that the mic worked, but that was about all. The two girls that were helping were overwhelmed and tried to check in but we had to go find them a couple of times. The tables were not set up how we discussed previously so we had to change that, and the cake table was dirty from a previous event. One of the girls came and wiped it off once we pointed it out. The party that rented the indoor venue definitely got the lion share of attention and we felt a little like second class citizens because we rented the cheaper venue. This venue should either have a limit on how many people can come to each event or they should only have 1 event at a time. THERE IS NOT ENOUGH PARKING! Most of the lot is gravel and the extra parking is at a school across a 4 lane busy road. Guests from the other event double parked everywhere and blocked in some of our guests. The helpers struggled to get them to move their cars. The indoor event had so many people that they took over the venue. Anytime we went inside (to the kitchen to get food or to use the restrooms) their guests filled the reception area and back rooms. We were constantly having to ask them to move so we could get past them. We knew that the kitchen we were assigned was a little bit of a walk from the venue, but there was a direct path. The problem came when we went to prep and bring out the food for the reception the overhead sprinklers were on and so we got our suits and dresses wet trying to get by with the food. We were shown an alternate route to go to and from the kitchen but it was longer and we had to weave through the guests from the other event. The helpers said they had tried to get them to turn them off the sprinklers but it took a long time. When they did go off there were puddles on the walkway and so our shoes got wet. I would think that they would have scheduled the sprinklers for a different time knowing that there were 2 events that night! The space is nice, I think the management of the venue is poor. Hopefully they will make changes so that more people can have successful events. Again, it didn't ruin our wedding reception, but it sure...

BRIDE BEWARE! I booked the Glasshouse Venue for my wedding in September 2023. At first - things seemed to be great. They had a "wedding planner" on site who offered rentals and they had a beautiful, fairly new venue. Unfortunately, things really went downhill from there. From table top changes (they decided to change all the venue table top colors from white to wood) to massive and chaotic communication problems - the team struggled the entire 7 months I worked with them. Their "wedding coordinator" Michelle decided she wanted to step back, and only offer rentals and no services. The events team went through massive turnover, and struggled to communicate and keep things cohesive with Michelle. The "event phone" got passed from person to person and was rarely with anyone who could answer my questions in a timely manner. They didn't have correct dimensions or layouts for anything. I had to measure all walls, floors, beams etc. myself with my wedding coordinator and then my coordinator had to create her own layout. We confirmed, reconfirmed, and finalized at least a dozen times and none of the information seemed to make it into the group collective. Every time they had someone quit (this happened twice) the contract changed and I had to send it back over and confirm with the new team what had been negotiated. We were never made away of these changes in staff - and I was caught flat footed multiple times trying to figure out who my new point of contact was. Whenever we needed information it became a round-robin of "lets ask this person" for hours and sometimes days - to get approval or an answer. The Saturday before my wedding I showed up to finalize plant selection as part of my rentals and no one was there to meet me. This was especially strange because they had a WEDDING going on - and had still not cleaned up the two weddings that had taken space in the Glasshouse and greenhouse spaces the Friday before. I waited an hour for someone from the event team to become available to help me finalize my plant selection. This was how most of my meetings went - they would schedule and confirm and then no one would be there - or the person who was there would be helping someone else or busy with another task. When the day of the wedding finally came, they had setup the room wrong, providing chairs in the wrong areas. This created space problems and led to twenty minutes being taken between the ceremony and reception to correct - and we had to push their team to help. A team, mind you, that I was never introduced to, did not staff as they had detailed in our contract, and essentially sat around in the retail space all day chatting and talking. It was honestly the biggest headache to work with this group – and I realize we brides don’t have a lot of options for a greenhouse venue that allows alcohol service, but I have to say I don’t think it was worth it. I wouldn’t book this venue again unless you have an obsessive planner who wants to babysit a brand new team and referee communication problems the entire span of wedding planning and even your...

The best choice I ever could have made. This venue completely exceeded my expectations. So enchanting and beautiful, I really could not have imagined my wedding being any other place. I’ve seen some other reviews about some hardships people have had renting a space or two here, but I really did not experience any of those. Chelsea, the head honcho, was very kind and helpful during standard business hours! (Which is absolutely perfect and as brides we should not expect vendors to be available during their time off). I would text her with questions and she would always get back to me within the day, or let me know if it would take her a bit longer to answer a certain question! The venue was simply perfect. I rented the outside vineyard/pavilion area and the indoor greenhouse and wowowow it really brought the wedding that I pictured in my head to life. I would recommend meeting with the venue staff once or twice in person to hash out all of the details, texting with any questions you may have, and be patient with the staff if anything goes awry and they are more than happy and willing to make things right for you! With all this to say nearly everyone at my wedding commented on how beautiful of a location it was and I completely agree. There is a smaller prep kitchen if things need to be prepared at the venue, which was very very convenient. Some places don’t even have a kitchen! One thing to note is that the front runner train comes by every half an hour on the hour but that really was not much of a bother at all and it actually was pretty fun towards the end of the night when the music and dancing were in full swing. We would whoop and holler at it as it sped by:) Yes, parking is limited but you just have to communicate to your guests the options that they have! For instance, I sent everyone this map (I should have just put it inside of my invitations but hindsight, you know) I said,

“Here is the parking situation! Carpool if possible. You can park anywhere in the red.

This is a somewhat small area, so here is alternative parking if Shade’s parking is filled up. You can park on the north side of Vineyard Elementary School, on the road on W 400 S, on the road on Vineyard Rd, or in the business parking lot on Vineyard Rd. There is a crosswalk marked in blue.

If there is still no parking, which will be highly unlikely, you can park in Lakeside Park’s Parking lot but it is a bit of a walk.”

And all of my guests got to the venue just fine:)

Thank you to the gal (so sorry I didn’t catch your name) from Shade who stayed during my entire wedding to help things run smoothly. You are very kind and easy going! Thank you Chelsea for meeting with me to go over logistics, and thank you to the rest of the staff who I’m sure helped before and after my event to set up chairs, set up tables, and make sure the grounds with pruned perfectly for my wedding!! I highly...