Dairy Queen Grill & Chill — Restaurant in Vineyard

If you're looking for a place where you'll be treated normally and receive the food you ordered in a timely manner, this is not the place for you.

If you're looking for an absolutely thrilling descent into the mysterious and the bizarre, then I cannot recommend this DQ highly enough.

First of all, there are approximately 30 employees working at any given time, and by "working" I mean "physically present and wearing uniforms inside the restaurant". Some of them are as old as 30, others look like they're literally seven years old. Despite the sheer volume of employees, none of them ever seem to be really DOING anything, they just sort of walk around and laugh and talk to each other. The one employee at the register who apparently lost some Survivor-type challenge is left to take orders and run food around to tables. As a result, you often experience the heartbreaking despair of watching your ice cream sit and melt on the order bar while poor Jenny sprints around the store, sweating and bloodied, trying to keep up.

The fact that she's sweating at all is impressive, considering the dining area is regularly kept at a bracing -40 degrees. If you're wondering whether this is out of a conscientious effort to keep ice cream from melting, you've obviously never been to this Dairy Queen before.

If you only have time for the drive-thru, don't fret-- there are thrills galore for you, too. I have pulled up to the speaker and had three different voices take my order multiple times over a 30 second period. I've had the speaker activate to reveal nothing but the sound of multiple voices laughing uncontrollably before falling silent for a full minute before my order is taken. I once had a phantom voice interrupt my order mid-sentence to whisper "Don't do it. Please," apparently to some person or demon within the restaurant or the broken mind of the employee.

When you get to the window, its conversation time. You may not want to talk to the seven year old employee at first, but after ten minutes of watching your blizzard melting just out of reach while they wait for the onion rings you'll beg for any distraction. And they'll be happy to oblige, because what the employees here lack in skills like taking orders and preparing food they make up for in vocal cord strength.

If you choose not to engage them in conversation, you'll be forced to silently contemplate why a store that specializes in ice cream doesn't (a) cook the food first before preparing the ice cream, since it takes longer and won't melt, (b) have a small freezer near the register to keep already-made blizzards while the rest of the order is completed, or (c) just make the food at a human speed so that the blizzard doesn't have time to melt.

You might feel sad as you pull away from his madcap adventure of a restaurant, but never fear--the true thrills are yet to come when you arrive home and unpack your food, which will bear little resemblance to your actual order. That's when the true joy arrives, when you realize that you get to drive back and relive this delightful experience all over again.

Service- 0/5

All-out, mind-bending...

Dairy Queen Grill and Chill? Not at this location. It was hard to find something appetizing on the menu that was grilled. The rotisserie chickens bites tasted like they were fried first thing in morning then sat under heat lamp for the rest of the day. They were soggy, chicken meat was different colors of grey, and different textures that ranged from chewing a pencil eraser to eating soggy toast. A good comparison is the bites you can get at convenient stores like 7/11 but at twice the mark up and half the quality. My son asked how a pretzel stick can be chewy on one end and crunchy on the other. We didn't get a chance to try the fries we ordered because they were missing. Normally I would tell them but think they might of been doing us a favor by leaving them out. The selection to "chill" wasn't much better. When we arrived there was two huge ice cream cones on the counter and a blizzard ( an order waiting to be picked up). Sitting on the counter, not on a tray or in a bag and the ice cream was melting all over the counter. For over 10 minutes employees would walk past it, ignoring this increasing mess of melty soft serve. There was a gentleman waiting for his order when we arrived. When we got our food I stopped the employee from putting our food onto the liquid covered counter ( without a tray or bag). The gentleman asked the employee about his order and the employee just said "yeah it's right here". Then he handed the two formerly huge cones over to the man, ice cream running down both of their hands and dripping to the floor below. Then he grabs the blizzard does does the turn it upside down but couldn't hand it to the gentleman because he was holding two dripping cones, so he put it down onto the puddle in on the counter says "Enjoy" and walks off. Leaving the gentleman looking in disbelief or disgust.I guess his order was supposed to be cups instead of cones and something else so he thought it wasn't his order. He had a number and everything but they didn't call it out or even acknowledge it. Sad to say but his experience was better than my families. To keep is short, Dairy Queen has fallen on tough times since its former reign as Americas...

If I could give this place a zero rating I would. Looking at other reviews I would suggest to the owners new management and a new crew! I went thru the drive tonight and ordered 3 chicken strip baskets all with onion rings. The girl repeated back to me baskets with fries. I corrected her and she said she fixed it. (Lie 1) I got to the window and when she handed me the food I asked if they all had onion rings and she said yes. SHE put the sauces in and bagged them so she knew they didn't. (Lie 2) She said she would fix it and get the onion rings. We sat and waited while our chicken got cold. She bagged the rings and handed them to me. I said "all 3 are in here?" She replied yes. I looked in the bag to find only 2 orders. (Lie 3) I am now asked to pull to the front and wait even longer for the rest of the order. I asked her to send the manager out, she did not. I called into the store and talked to the manager. I told him what had happened and how I had been lied to 3 times. He said "well what would u like me to do?" I said well at this point all of our food is cold and we just wasted $25. His reply was "well the problem is the onion rings are a dollar extra and she charged u for fries" I informed him I had corrected her at the order board and she told me she had charged for onion rings. (Another lie) At this point I am thinking that if ALL you are worried about is $3 and not guest satisfaction OR the fact that your employee is lying repeatedly to guests then your business is not going to last long. This is by far the worst customer experience I have ever had with any Dairy Queen. I hope the owner sees this and fixes the staffing situation fast before they lose all of...