Sonora Behavioral Health — Local services in Oro Valley

Monique Lancaster started contacting me on fb sending harassing & vulgar messages. She bragged in one sentence how she was an RN & in the next sentence put down the mentally ill. I immediately Googled Sonora Behavioral Health so that I could call her supervisor & get this woman to stop harassing strangers (I'm truly a stranger, I don't even live in AZ) & that she was representing herself as an RN at this facility yet acting in an extremely unprofessional, psychotic manner. My heart sunk when I saw the reviews of this place on Google & Yelp & I knew that my call to the supervisor may go bad due to what all people had written & how Monique conducts herself. Brian, RN Supervisor, returned my call & was outrageously rude from the moment I answered. I was thanking my lucky stars I have an automatic recording app on my phone that was catching it all. He pretended he had no idea about social media or that someone could be harassed on it. He claimed he didn't really know what fb was lol, he played clueless so he didn't have to be accountable for his employees. I asked for the director's information. He said very rudely, "We don't have directors!" I said, "Ok an owner, whoever is in charge?" He rudely said, "We have a CEO, not directors!" (They do have them-Brian lied). I asked for the CEO's name. He interrupted, "I'm not going to give you my CEO's home number so you can bug him on a Saturday." I couldn't believe his arrogance and stupidity. Who on earth would ask for a home number? I was asking for the CEO's name & how to contact them, but interrupting Brian couldn't take a second to listen. He refused to even give me the CEO's name. I said, "Your employee contacted me on a Saturday, hence why I'm contacting you on a Saturday & if she's there now playing on fb & harassing people on the clock instead of working, you need to take care of that." He continued being argumentative & complaining the entire call pretending he was ignorant--he obviously is just that. He said to call the police if I feared for my life. I told him to stop being ridiculous, of course I didn't fear for my life, but that if Monique kept harassing me, I would call the police & have them at Sonora if need be. He had a horrible attitude just like this Monique and it made sense that this is why the place has the reviews it does. He said he wasn't going to do anything, that he would have HR look into it. I had to educate him on the fact that if he is a supervisor, he needs to do something. I asked for HR's information, he wouldn't give it. I honestly feel horrified for anyone who goes to this facility or sends their loved ones there because these people not only make fun of the mentally ill, but they have zero compassion & are the rudest individuals I have ever encountered. For an employee to literally message strangers to harass them is bizarre and sick. Brian wouldn't let me get a word in and was a huge smart mouth constantly talking over me & twisting my words. I confronted him on his bad behavior to which he still could not bring himself to act like a decent human being, he sounded like a mental patient! Maybe one actually answered the phone pretending to be the supervisor? Can you imagine what he & Monique do to patients? I am calling the licensing board against both Monique & Brian & reporting this facility. I urge anyone who has had similar experiences to do the same. Maybe the facility is good with just a few bad apples but these 2 apples are enough to make this a dangerous place. Monique, you should NEVER be allowed near patients or medication & you need to keep yourself off social media if you can't control yourself. Brian, whoever made you supervisor needs to listen to your phone call with me. Before I ended my call with Brian, I told him it was scary that they work with vulnerable populations & that I would be praying for the patients' safety. Please do the same. Brian & Monique need help themselves, they definitely should not be in control of patient care, they can't even control their...

‼️PARENTS DO NOT LEAVE YOUR KIDS HERE‼️So many things happened to me in this hell hole. But the most relevant have to do with my accidents. Right before breakfast THIS ALL OCCURRED: They drew blood from me for my first time ever (I’d never gotten my blood drawn before) and all just to test it and see if it came out with THC in it. I was around 14-15 so of course I was experimenting with marijuana. I had previously admitted to using it so I don’t understand why I needed to supply a blood sample. Which they took ATLEAST two medium sized vials of. Afterwards they told me the doctor wanted to speak with me, and as I walk I can feel myself losing consciousness, getting sweaty and nauseous. THEIR OWN DOCTOR COULDNT TELL I WAS PASSING OUT IN HIS OFFICE. After barely asking me “are you okay?” I said “yes” of course because I had no idea I was losing consciousness. After talking to me for about 2 minutes, he sends me back to me dorm where i do in fact remember seeing a tech or nurse, named Kevin (whatever they call them) standing in front of my dorm door. And as I’m walking to my door, I am witnessing my vision go black (I touched my own eyes to see if they were open, which they were. I was actively losing my vision), the sounds around the main room are going silent, and I lost control and strength in my body to keep me standing. I COLLAPSED TWO FEET IN FRONT OF MY ROOM. Falling forward onto one of my knees which ended up breaking my fall until then falling backwards, smacking the back of my head into the tile. The next thing I was able to hear was another patient (younger than I) yelling to the tech standing next to my door “hey! she died!”. I was coming to, when I was able to hear and see again and heard at least 2 techs talking to me. Later I asked the tech at my dorm door (Kevin) why he didn’t catch me he told me “I thought you were trying to play the trust fall game”. I don’t understand how he saw that. After the incident they offered to grab a breakfast for me but as I saw the rest of the patients lining up to go to breakfast, NO ONE CAME BACK TO ASK ME WHAT I WANTED OR EVEN TO TELL ME WHAT WAS AVAILABLE. My own DORM MATE offered to walk me to the cafeteria. After several techs saw her walking me, NONE OF THEM OFFERED TO TAKE OVER OR EVEN HELP ME FIND A SEAT! When I came to the front desk to ask for ice, they at first told me yes, after waiting for what seemed like an hour, I went to ask again. They again said “yes” to which I waited for what felt like another hour. I go to ask for a third time, this time the same tech, Kevin, was behind the front desk. Of course, I’m in pain so I was getting rather irritated. When I asked Kevin to please get me ice for my knee he says “Okay but I don’t like this attitude” or something like “you not getting it with that attitude”. To which he only gave me a single cube wrapped in a paper towel because we were not allowed plastic bags or anything that we could “harm ourselves with”. LASTLY my mother only found out about my incident AFTER I WAS ALLOWED MY WEEKLY PHONE CALL. NO ONE HAD CONTACTED MY MOTHER THE DAY OF MY INCIDENT TO LET HER KNOW I WAS HURT! I WOULD NOT BRING YOUR KIDS HERE! NO CHILD DESERVES TO BE TREATED SO INHUMANELY OR LIVE LIKE THAT. THIS WAS 4 YEARS AGO. Two years after all that, I now have PTSD OF NEEDLES! I’m only typing it just to get it out there, I can barely move...

My son was sent here after being at CRC. He had already previously been to another level 1 and did well there. He is autistic as well as ODD and ADHD, he has explosive violent behaviors. His placement prior to Sonora was amazing. The BHRF and the level 1 prior were great and my son was still showing signs of happiness and excitement. When he was transported to Sonora they did not even reach out to me for almost two days. I had no idea where my son was or how he was doing and no way to reach him (we live 4.5 hours away). Finally our case manager tracked down the social workers bane and number and I was finally able to talk to my son. He didn't even sound like the same child. He sounded sad and depressed and kept begging to come home (which he never had done before). There is such a lack of communication and the floor staff will tell you one thing and the social worker will tell you another. Our social worker when we had our CFT's sounded like she was barely interested in being involved in the CFT and they only information she had was notes from a Dr. that we would never be able to talk to. They then administered medication via injections and a med that I never approved. My son in his two weeks there has received 7 shots to "calm" him down. Someone on the floor also told my son he was coming home on a specific day (which he wasn't) and got him all excited and then they left it to me to tell him the truth which set him off. I was told he would be released in two days if he was having good behaviors and in a cft we made a plan for his discharge and then the night before they contacted my case worker, not me, his mother, to inform us he won't be discharged. Again they left that to me to break it to him. My mother also made the drive there to have a visit with my son, the time was given to us the day before, I called to check and make sure everything would still be ok for her to visit and they then said that no one ever told us that was the visitation time and that they wouldn't accommodate us to visit my 9 year old son who had been away from home for almost a month at that point. Case manager just flat out shot us down. When we finally were able to locate another BHRF they told my son after we spoke about not telling him because we didn't want him to freak out, well the "new social worker" (I was given a new social worker after I filed a complaint through Cenpatico) took it upon herself to tell my son and he said she was not nice telling him and that she made it seem very scary, so they called me letting me know my son was upset and wanted to talk to me. He came on the phone screaming and crying and telling me that I didn't love him. When I finally got him calmed down I spoke to the new social worker and she just responded "well we didn't want to keep it from him" I said well we spoke about this and don't you think you should have asked me or at least given me a heads up? And nothing. Not even an apology. Sonora is the worst hospital ever! If you love your children or care even the smallest amount of having your children being cared for DO NOT SEND THEM TO SONORA! Worst place ever. It will only harm your children and cause long term...