SpaWell at El Conquistador Tucson — Local services in Oro Valley

The stars are for the facility and the reputation of this spa, which is excellent. The massage itself and our experience was far below expectations. It was my first time here with a girlfriend who had been multiple times previously. We chose the aromatherapy massage which was advertised as a scent experience where you pick your own essential oils to be later applied to your body during a massage. We chose the 50 min timeframe. I fully expected this service to include a full body massage.

To start, both our massage therapists had no idea how to walk us through the aromatherapy portion. It was just an iPad by the front desk where you take a quiz...it was like those quizzes we all used to take on Buzzfeed, like "Who's your celebrity boyfriend?" It had nothing to do with what you actually wanted it to smell like and included zero education or information on the oils (e.g. lavender for relaxation, citrus for invigoration). You literally just clicked through the questions until you get to the final result which has the ingredients pre-selected for your lotion. The service started with a scrub, which I personally dislike because you're laying in sand the entire time. That was nowhere in the description of the service.

Then came the "massage." My massage therapist was clearly new. She didn't do the same thing on each side of my body. My right hand was massaged, but not my left. My left foot was massaged way differently from my right. Bizarre. Her bedside manner was also indicative of her inexperience. Example, she was unsure what side of my body I was supposed to lay on for that treatment. Come to find out, it was only a massage of your arms, neck, and top of your legs. You spend the entire time on your back. My friend had a nearly identical experience with the lack of knowledge from the therapist on their own aromatherapy service and was also misled regarding the massage.

At check out, there is a 20% tip precalculated in your total. So if you want to tip less, like I would have done, you have to justify it to the front desk. No thanks.

It's a gorgeous facility. It's luxurious. It's calming and clean. I think this was a one-off experience, but for what it's worth do NOT do the...

We had a great customer service experience. Jennifer was great over the phone when we were considering our options and in person showing us around. There is a small shop with lotions, clothes, stones, etc. The women's and men's side each had a sauna, locker room, bathrooms, showers, and waiting areas. The waiting areas had water, coffee, specialty teas, and trail mixes. There were comfy seats, pillow, blankets, and a view of the courtyard/ pool. The lockers had the robes and sandals. The bathroom sink had everything you would need to complete a spa day including hair styling tools, brushes, razors, makeup remover, toothbrushes, mouth wash, hair ties, and hair/body oils. The saltwater pool was nice and quiet with a view of the mountains. There is seating and tables and meditation music. We got a couples deep tissue massage and the staff was very nice and helpful. The oils used smelled wonderful and the whole experience was very peaceful. There was quite a buzz about the Himalayan Salt inhalation room around the resort so we sat in there after the massage. The room itself is beautiful with Himalayan salt tile. I personally didn't find any effects of it, but many people seem to like it. Overall, the experience was excellent and we would definitely go again. The staff...

The massage we received was wonderful and the therapists are great - however the spa (as you can see in other reviews) likes to introduce all these hidden charges at the end. When we checked in we were offered 20% coupons each towards a spa service (no real exclusions listed) so we go online and book two 80 minute salt scrubs planning to use our coupons - they were priced $220 as you will see in the photo attached. Nowhere did they specify (as you can see) this is a special price it was just listed as $220 - well massage is over we’re all relaxed we go to check out and present our coupons and we are hit with the “oh we can’t apply those this is already a special price” where is that listed…? It just “is”. Okay whatever. Well then we had to automatically tip 20% on the ACTUAL price (another hidden one) of $270 each!!

Needless to say I think we can all agree that when you go in with an expectation of price clarity and are hit with all that at the end of your treatments … it pretty much negates all your treatments and...