Today's Patio — Local services in Oro Valley

Went to the one on Oracle because it’s very close.

We spent over $1,000 on 2 chairs. The chair that was delivered “shoots” me forward. Went back to the store to look and sit in “my”chair and it was perfect. I explained the the employee that the chair that was delivered is wrong, I fall forward. He never left from the front desk what was happening. Sad to say from the moment I entered the store nobody offered to help, and I was the only customer in the store!

I had been there several times and received the same treatment, I had thought, “maybe they were having a bad day” On the 4th visit it was nice. And a sale was made. ( however I was not told we would be the ones jumping through hoops if something was wrong)

I went to the front of the store to the desk and was told to “contact their website have all my paperwork and probably take 5 photos”

This chair has been put together incorrectly. Simple as that.

I contacted their site and was told to take pictures and fill out all the forms. So I did as instructed and turned the heavy chair over taking photos of “screws”!

I was told it could take quite a few weeks, then when I contacted Kayla ( manager) by phone I was told she would contact me in a few days.

Been waiting.

I know Thomasville will drive from Phoenix to check on furniture. You do not need to take pictures, or send in all the paperwork because THEY have it! (it’s called a computer)

I would like to give Today’s Patio 0 stars by the way I was treated and continue to be.

They received their money, and they won’t stand behind what they sell.

I JUST WANT MY CHAIR!

🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷 I heard back fro Kayla:

“Good Morning Mrs Pihl,

I was just notified on my days off that your chair frame is on its way. The chair was not put together incorrectly, it was made incorrectly by the manufacturer. The warranty process is not decided by Today’s Patio, it is decided by the manufacturer, in your case, Sunvilla. Today’s Patio does not offer a warranty on any product as we are merely a dealer. I can only go as quick as the manufacturer allows me. In any case, the frame will be here soon and I will have it transferred down to the Tucson store so the exchange of your frame only can occur.

Once it arrives, you will be contacted by the scheduler to pick a day for the exchange that will work for you.

Thank you and have a nice Sunday!

Kayla”

♦️♦️♦️♦️♦️♦️♦️♦️♦️♦️♦️♦️♦️♦️♦️♦️

UPDATE; Still NO chair!!! Another week passes me by. Maybe someone is carrying my chair on their back!

So it will be over a week since I was told my chair that was made incorrectly is on its way. The main location is Phoenix AZ. I live in Tucson AZ ( used to drive every other week to...

Ordered table and chairs 4/27/21. Was told by Josh Reynosa that they would be delivered 6/15. 6/15 came, no communication of any sort from them, so we called. Our table was in, but the chairs, they said, all had to be sent back, so it would be mid July before they could deliver them. They then said they could deliver the table on 6/19 between 7:30am and 10:00am. 10:00am on 6/19 arrived, no communication at all. We called them. A woman said “he’s on his way from Phoenix so there might have been an accident, let me check”. She then called back a few minutes later and said “There has been a mistake, you we’re actually in the 10:30-1:00 delivery slot”. We said “so now I have to rearrange my day because you made a mistake” and she said “thank you!” No apologies, nothing. The table has yet to arrive and we really wonder about the chairs. Two stars because Josh was good. Communication is terrible and integrity to take responsibility for their...

New Post: The local manager took care of our problem to our satisfaction in a professional and courteous manner in the latter stages of this problem that didn't need to be. The home office in Phoenix has been discourteous and difficult to deal with throughput the ordeal. Old Post: Terrible service after the sale. DO NOT BUY. THEY STINK. We bought 2 patio chairs over $1000 and 1 does not work the same as the floor model we made our purchase from. Nobody at this store would help solve the problem. Weeks of unreturned phone calls until a negative post was made. Then suddenly told it was a factory defect and lies about sending a replacement from Phoenix (1.5 hrs away). If there was a zero star option I would take it. I don’t mind problems, but not fixing them...