Performance Marine Water Sports — Local services in Osage Beach

We are very happy with the service we have received. Unfortunately we did not buy our Tige’ 20 from Performance Water Sports (PWS) due to proximity. However a recent land purchase at a lake in Missouri has put us about 2 hours away from PWS. Our first service encounter was an issue with one of the surf plates. We drove down to drop it off for service not knowing whether or not they would be able to make the repair that day. The service manager said they would take a look and let us know how long. The problem required replacement of the hydraulic mechanism to the surf plate. He said that they would have to order one for us because they only had 1 set in stock and he was in the process of installing it on another boat they were prepping to sell. When he found out we were not local to Osage Beach he came back and said he would fix our boat now using the parts he had set aside for the other boat. So our boat got fixed that same day saving us a lengthy trip and allowing us to get the boat back out onto the water sooner. This repair was covered under warranty. Our second encounter with PWS was not a warranty issue. We took the boat to Rend Lake in Illinois. We were 200 yards off shore in 13 feet of water testing the surf settings when the boat came to an abrupt halt. Based on the damage we must have hit something concrete or metal under the water. This service visit required replacing the prop, prop shaft, shaft connection to the engine and gel coat repair. The repair was painless except for the fact it is a new boat. Joe provided the appropriate information to our insurance company and everything got take care of pretty quick. We picked up the boat Saturday morning and dropped into Lake of the Ozarks to run our own tests. The boat performed as expected. We put on 6.5 hours over the course of the weekend on the lake. After adding the 6.5 hours we dropped the boat off at PWS for its 20 hour inspection and oil change. In summary we are pleased with...

We had an absolutely fantastic experience purchasing our Tige from Joe Norton. We had a pretty complex situation to navigate with our sale and purchase and Joe ensured that everything was handled smoothly for us. I cannot imagine the process being made any easier. Joe was helpful, straightforward, and easily accessible.

We researched dealers exhaustively - Google Reviews, Tige Owner’s Forum, friends/neighbors that had first-person experience - and found nothing but great feedback about Performance Marine and Joe. I’m excluding the one reviewer here on Google+ that appears to have a personal vendetta against Joe… personally, he sounds like a kook… anyway, I am happy to say that our experience mirrored the glowing reviews we found here and elsewhere.

So, if you know anything about boat ownership it is that the quality of your dealer/mechanic is just as important as the brand of your boat, if not more important. If you’re considering a purchase, I would highly recommend calling Joe and giving him the chance to earn your business. You won’t be...

Joe Norton made me and my wife's experience buying a boat top notch. Purchased a new Z3 in Aug 2013 and their service, sales, and professionalism is outstanding ever since. Joe cares about his customers and goes above and beyond to help service our boat for us. When we first looked at his boats, we were unsure as to what we wanted; he encouraged us to try out other dealers and brands and test drive them before coming back to look at the Tige' Z3. We did, and hands down its been an awesome boat, great experience, great price, and awesome service. Joe even found us a lift for our boat, found us a slip, etc, etc. Its actually unbelievable how much help he has been over the years to make sure to help our family with great service. A boat this expensive, you want good service, and Joe does above and beyond. I saw Grant, his sons review. Its spot on, Grant has helped us many times, even helped teach our kids to wake board /wake surf no charge; again just...