Fruitful Yield — Local services in Oswego Township

I have been shopping at this location for over 10 years and have spent thousands of dollars here. I’m there almost weekly getting the health items I need. I walked in yesterday and really needed to use the bathroom as I have a condition that requires me to drink a lot of water. I was literally about to pee on myself. I asked the young man up front if I could please use the bathroom as I had to go really bad. He said he needed to speak to his manager who he did as I stood there and she said NO! What a slap in the face as a customer who spends a lot of money at this location and it was an emergency. Some things have changed here over the years and not for the better! I have always been able to use the bathroom at this location. This is new probably implemented by new management. I would most certainly allow customers to use the bathroom especially in emergency situations. Is this a policy with all Fruitful Yields or just this one? I might call the district office to clarify this rule. Do better! Almost peed on myself right...

Gifted a $10 coupon for a previous pickup order. Was told could not use in store. Went out to car to place order for pickup and item was significantly more costly online. Went back into store and showed Tyler who said that it was unusual but didn't offer to make any adjustments. So he watches me reshop the items I left. Get to the register and off on the side are the original items. He says yeah I didn't put them back yet. Could have stopped me re shopping since it is a super small store and I indicated that I would just purchase in store. But no. No effort to assist. No effort to help with adjustment. No "I'm sorry this happened." Way...

I have been a customer of Fruitful Yield stores for many years and a resident of this particular area prior to the opening of the Oswego location. I've shopped here (Oswego) many, many times and I have been very pleased over the years with the prices (comparatively speaking), products, free educational materials, friendliness and the knowledge of the staff. As you remain committed to your customers I wish you continued relevance and sucess as a retail business in our community. You are truly a FIVE...