Dr. Gadget Phone and Tablet Repair - Oswego — Local services in Oswego Township

I took my tablet in for a cracked screen repair. Ain (I hope I have his name right) assured me they could fix it no problem. It was only a cracked screen, no damage to the tablet functionality. He explained everything to me, gave me my options and I made payment. My tablet was done in the timeframe he gave me. I picked it up and everything looked fine until I opened a screen with a white background such as an internet page or the settings screen. There were ghosted images all around the screen edges which distorted the view and gave me a headache seconds into looking at it. Ain was more than willing to try to fix this for us. So we dropped the tablet back off to him. Admittedly I was worried that they wouldn’t be able to fix it and I’d be out of a tablet so I began searching for my new replacement. This tablet was barely a year old. Every option was at lest $600 (it has cellular) and I was not happy about that. I started feeling impending doom. The call came. Ain told me he was unable to get rid of the ghosting and had to replace the whole display unit (an expensive repair). He assured me they would take care of this at no cost to me!!! Their customer service is impeccable and when they tell you you’ll be satisfied with the repair they mean it! This was my first experience with them and although the repair had an issue, they kept their word and saw the repair through to the finish! I will definitely go back there. The only reason I went to them in the first place was because of positive reviews I read so I definitely had to write one myself! I HIGHLY recommend them for any device repair you may need. Just in time for the holidays too! Rest assured they will take care of you! Thanks again Ain...

Avoid this place, try another. Had a screen repaired, the replacement had 2 cloudy strips behind the screen, that made me a little nervous , I noticed it the next day and called to tell them, hey I'm nervous about this screen because the faint areas through the screen, but I can't see them when the screen is on, so no big deal, I'll keep it, but I also told him if something happens with this screen you gotta be understanding, because I am letting his slide right now, and you gotta help me out if something goes with this screen.(I should have made him replace it immediately). A few weeks later a digital green and red bar appeared through the middle, about a pixel wide, I said I can deal with this, no big deal, I'm not going to cost them extra money over it. A few days later 52 red and green bars appeared thru gh the middle, well it's unacceptable at that point because it's unusable. I brought it in, they gave me attitude and fought me on it even though I had called him a few weeks prior and let him know this screen could potentially go bad. After a call with the owner, they agreed to fix the screen. The screen was replaced and before leaving store I told him the colors are off, the screen is completely dark with no contrast. I was pretty much done with these people at that point. I said to him "well what can I expect, it was a broken phone, should have just replaced it and not messed with screens, I guess his is the best I am going to get" and I let it go. Low and behold a week later the green and red digital bars appeared again, slightly offset from center of the screen. So I am done with these people. Either they are incompetent, or they are buying cheap after market parts that...

Stop looking around to repair your phone, or tablet go to Dr. Gadget in Oswego. E was very helpful, knowledgeable, and does professional work and he is certified. I went to other repair shops for my Galaxy Note 10+ and was told it's beyond repair or that they would try to repair it and quoted me $200 more. I went to Dr. Gadget. Not only was he polite and sincere he was able to fix my phone in less than 2 hours with no after market stuff. All original Samsung parts, and he added a screen protector for free. He also gave me a case for half price. Best customer service I've ever received. My phone looks brand new, and works perfectly fine. E did a great job. So stop searching, and just go to Dr. Gadget a certified technician that does...