The Jewelry Exchange in Overland — Local services in Overland

Was extremely happy with my experience and the service received. I visited nearly all the other major jewelers (Shane Co, Diamonds Direct, etc) and always felt like I was being targeted by a used car salesmen.

I knew before I went, what I was looking for, and what I intended to spend. At Shane Co and Diamonds Direct i felt I was being cornered with sales people swarming in and trying to keep you in the building so that you will buy from them. I didn't get that feeling at all at the Jewelry Exchange. Richard was extremely helpful, and knew when to offer assistance, and when to just let me look around.

At the time of my first visit, they really didn't have anything in stock to fit my needs, but Richard asked if he could get what I was looking for if I wouldn't mind coming back. Didn't have to fill out long customer database information, just gave my number. He called me back a week later to see if I could stop by and see what he was able to find. To my great surprise he had located a perfect stone for what I was looking for (a 1CT. near colorless VS1 Ascher Cut) at thousands less than I had seen similar not so clear stones elsewhere.

With the stone settled, it was easy then to find a band that would work for my needs, something simple, elegant, but not gaudy. My fiance is a doctor, and we both like nice things, but do not want to be "loud" about it. I ended up with a very unique look, which we both are happy with and proud of.

They offer two payment plan options if you end up not having all the money right away. You can go with zero interest financing for 1 year, which does ping your credit. They also offer in house 6 month layaway free of charge. I chose the layaway, because I always felt that if I couldn't afford it in that amount of time, then I was spending too much. Let's face it, you still have a wedding to pay for after this expense, no point in going broke in the process.

I always heard on the radio the term "cookie cutter" rings, but until I started looking I never understood what they were on about. I was shopping for nearly 6 months before I ended up at the Jewelry Exchange, if I had gone sooner, I would have saved myself a lot of time!

Go see Richard and staff. True zero pressure and willingness to help find you whatever it is you're...

Well let's see first of when we were looking to buy our wedding rings we picked out our band and the ring. They said the ring wouldn't work with the diamond I purchased but,they had a different one in there other location in Detroit. We had a question we asked if the diamonds on the side of the ring would line up with the band when it got sodered and the lady(not gonna mention her name) said it would. We'll let me tell you they didn't line up and the ring was sodered together with the band.I spoke to the manager he said they got the ring from Detroit which the lady we was dealing with said the ring had to be custom made because the ring from Detroit wouldn't work. So we were given to different stories about it if they don't know and dont communicate how in the world am i supposed to know.The second problem is they sized are rings wrong so they had to get shipped back out. They came came back after two weeks time and guess what my ring had anodized on it and blemishes all over it so it had to go back out again get shipped. Finally the ring comes back didn't get a sorry no nothing from the manager just walked right by me the first time I walked in waiting at the counter because he seen another guy walk in so he was trying to get some new cash because I already paid for our rings.This place didn't give me no compensation or even a sorry about what happened. atleast some in-store credit for the 3 times I had to come here and only find out the rings had problems. I WILL NEVER GIVE THIS PLACE MY...

My fiance purchased my engagement ring here. It's beautiful and was very modestly priced, which is awesome! He told me about a wedding set that would match it perfectly. Between grad school and working during the day, I'm pretty busy. My fiance works weekdays too.

About two weeks before our wedding, we went into look at the set. It wasn't exactly what I was picturing. What I liked the most they didn't have in stock in the size/type I wanted and they told me would take until after the wedding to come in, which I totally understand.

My issue was with a man who may have been a manager..? The woman who was helping us was excellent and went to consult him. He walked over and essentially said "...and why did you wait this long to look for rings?" He then walked away. It doesn't sound like much, but his attitude really rubbed me the wrong way. Plus of course I'm already stressed that I waited too long. I was in no way mad that the rings wouldn't come in time, it makes sense. But the tone of that one man made me instantly feel uncomfortable. We left and went to Shane Company. We spent more than we would have here, but there was no shaming us for taking so long. Also, they can get our rings in time. It sucks because the woman helping us was very nice and the rings...