Walgreens — Local services in Owatonna

Attn: Pharmacy The Hippocratic oath you swore you'd uphold goes I will consider the welfare of humanity and relief of suffering my primary concerns. I will apply my knowledge, experience, and skills to the Best of My Ability to insure optimal outcomes for all my patients. I will protect and respect all personal and health information entrusted to me. This location really falters on the second part. Today the Pharmacy technician said they were out of a certain medication, but when she was asked to double check with the pharmacist, she very reluctantly did so and sure enough the location here had it in stock. The Pharmacy tech took a Hippocratic oath to apply knowledge, experience and skills but we were told they were out of stock and then told to start calling around to other locations. This has happened here a few times now and my advice to those in need of their life saving medication is to speak directly with the pharmacist on duty. And my advice to the Pharmacy technician or Corporate office is to remember the Oath you swore on to uphold and honor. Don't redirect your customers business to your competitors or other locations. And don't lie just because your a little busy and want your customers off the phone. Remember we are ultimately your paycheck and you choose this career to help Not Hinder your fellow Human beings. Thanks to those...

Went in to Walgreens in Owatonna while waiting for the 4th of July fireworks with my small daughter who badly had to use the restroom. Before we even got completely in the door or said anything, we were rudely told that the bathrooms were closed down. I asked if it would be okay if she used the restroom if I made a purchase? Which had always been my intention as I understand businesses generally reserve the use of restrooms to paying customers. The man working said, “no, the restrooms are closed.” All the whole my poor daughter was doing a potty dance in the store. I simply turned around with her and left, voicing my displeasure about making a little girl have an accident for their own convenience. I then had to run with her across two very busy roads and several blocks away to a nearby gas station. It was more important the workers not have to deal with cleaning bathrooms than to be kind to a poor toddler who was doing her best not to have an accident. I used to have all my prescriptions filled at Walgreens. I will be taking my business elsewhere from now...

I normally don’t have any problems with this Walgreens- I normally go to the one in Albert Lea but occasionally use this one in Owatonna when I’m in the area.

That said, today I came across someone on the phone with the customer service accumen of a goblin/troll hybrid. Not fun when trying to deal with our lemon of a health care system.

And heads up- Walgreens will not transfer a controlled medication from one location to another even close- under any circumstance.

But even more annoying is this: they won’t transfer a medication that isn’t controlled but will be at some undefined future date! For example- they will not transfer gabapentin despite the fact that it has not historically been a controlled medication. I’ve had this medication transferred without any problems and this was fairly recent.

But today the troll told me gruffly that they will treat it like it’s controlled since it’s “going to be” and basically ran me off the phone before I could ask about it...