Kroger — Local services in Owensboro

I have my groceries delivered from Kroger. Last week I ordered concentrated Mr Clean all purpose cleaner, lavender scent. When the groceries were placed on my front porch this item had busted and was dripping out everywhere. The cleaning solution was on other bags, in other bags that contained food, and completely unlocked. Typically these types of product come still locked with tape around them to ensure safety. I brought everything in, disposed of contaminated food and contacted the store. The First Gentleman that I spoke to was willing to exchange my broken bottle, I just needed to bring the item in, get a refund from the service counter, then go shopping for my replacement, take that to any check out I wanted and buy it again. I tried to explain he was missing the point of paying, and tipping, to have my groceries delivered. He then transferred me to the pick up department and that woman was confused as to why he would transfer me to her so after explaining everything again and being told there was NO WAY they could resolve the problem I asked to be transferred to store manager. The man I spoke with did not identify himself but was actively checking out a customer. I knew this because I could hear him speaking to them but the best part was when I told him “I’m not expecting a thank you” he quickly replied “you’re welcome”. That did it. I laughed out loud. I exposed his lack of attention and I’m still not sure he caught that. He continued to check out people, interrupting me several times with whatever he was saying to the people in front of him after I confirmed he was not even listening. I did not get a resolution just had three people tell me that no Kroger in Owensboro shops for us. Which seems dishonest. I selected this Kroger, you said I could come in and shop for my damaged and replaced bottle, but no Kroger in Owensboro fills delivery orders???? I was requesting they bring me a new bottle to replace what was broken, did not ask for refund on groceries that were potentially exposed to toxic chemicals if consumed or even bring that part of the epic fail up. I will probably cancel my subscription from Kroger at this point. I was holding on to hope that someone would reach out and make what was wrong right but it has been two weeks. I have Walmart plus, and only purchased Kroger subscription because they have a few things Walmart doesn’t have. I can live without...

June 11 2023 welcome to Kroger's on a Sunday at 12 o'clock. Church just let out and no carts as usual!!!!!! This place sucks. What is really puzzling is there were no carts outside either???? If u look at all the pics u will see many carts are in the back of the store????? This store needs a management readjusting!!!

Again 01/16/23 no carts again

Just got here 01/07/2023. Way to start the new year. NO CARTS!!!!!

Worst store n town. If u get there and they have carts inside feel lucky!!!!! No baggers and rude staff at the service counter when I told them no carts were available inside the store. The management at this store has failed. Even the staff at Walmart is nicer and they don't even have a union.lol

We went and did are shopping but left because we didn't want to wait in the long lines. They only had one self check out station open and one lane open on Thursday at 7:30pm. Not going to wait in lines with approximately 15 to 20 people each.

Update if u go to this Kroger U may have to go outside and bring your own cart in. They only have carts inside sometimes we go.

Update. I went to this store again even though I said I wasn't. It's nearest to my house and used to be a good store. We had a $300 order and had to check out ourselves. Why because crystal said the cashier was on break and refused to wait on us. She said we had to self check out. We would have normally left at this point but we needed the groceries. So they really only have one person that can run a register. 01/13/22 approximately 9-9:30. So why announce the store is closing and everyone needs to check out and leave. They only have one side of self check out open and a long line. While crystal plays around up front with another employee that was also doing nothing. So they had two employees by the service desk goofing off but no one to run a register. Go figure. Welcome to the new Kroger. I assume b4 long we will be stocking the shelves also. This store sucks. If u have any other options I would...

Kroger is abot more expensive than some other stores but quilty produce is why im shopping kroger in owensboro. Im already going 40 mins to a distant grocery. Tired of walmarts half shriveled up green peppers and no tomatoes. NONE.. SO ITS A WONDERFUL THING TO GET PRODUCE THAT I CAN EAT AND TASTE GREAT. I know the time of the year helpsbut still there not almost rotten or so hard and will never get ripe from the other places ive shopped. Ill take my chances on kroger, miss krogers in my home town lexington. Never thought id be going so far to get food and supplies. Hopefully one day in the future whitesville or fordesville will let one of the bigger grocery stores build and our milk wont go sour aweek before dates expires. Yucky. Cant wait. Dollar general stores are so much higher and the I.G. A. Needs to update there coolers. You smell the age of the store as soon as you walk in. I know who owns the store could afford a remodel by now. The groceries are so high. I feel like im in 1972 again. Thates when i was born. Id love to find out how old that store is and im sure no one has updated freezers and coolers unless the rigged it over the years. You would wonder about healthcode. Does that happen in small towns in Kentucky. One grocery been there for many years and looks the same as when the day it originally opened. Things that make you say, hum? Thank god for the manager at kroger on fred st. In owensboro. They are pretty good. Im one happy 🐝.Loving my fresh fruit. Ill be able to eat. Plus there tomatoes are so good. So happy from kroger. There bakery's proud of itsself. Charging 18.99 for a bunt cake with iceing just thrown on it. Took nothing to make and shame on pricing it so much higher. Pound cake only cost normally 5.99 but put a wiggle of icing ontop and it...