Robann's Jewelers — Local services in Palm Desert

They are the MOST EXPENSIVE jeweler with the LEAST PROFESSIONAL experience. I took our jewelry (my wife's and mine) into the store to be cleaned... which they did... at a cost of SEVERAL HUNDRED DOLLAR$. And... in the process, they removed ALL finishes on ALL the jewelry (including satin, florentine, etc.). When I pointed out that they had essentially RUINED our jewelry by "OVER BUFFING" all our jewelry, the store personnel who handled the cleaning just shrugged their shoulders. I then spoke to the manager, who said "Unless you can "PROVE" how our jewelry looked (with photos) prior to the cleaning, we have no way of knowing that your jewelry was altered or damaged by our cleaning methods." Lastly, the manager would not "comp" or discount the cleaning, but charged FULL price (NO CHARGE FOR THE DAMAGING ALL OUR JEWELRY). We plan to dispute this charge through our credit card company and sue Robann's Jewelers for the cost to "refinish" our jewelry by another jeweler so it looks the same as when we left it at Robann's for cleaning. ADVIDE: DO NOT PURCHASE JEWELRY OR HAVE THIS JEWELER REPAIR OR CLEAN YOUR FINE ...

The best experience! They are so sincere and helpful! They took my great grandmother's wedding ring and repaired it. The prongs were not done well with my previous jeweler and they fixed it and made it look absolutely stunning. For my wedding ring they attached to beautiful diamond bands diamond bands and I am thrilled with it! They have also made me 2 pairs of earrings out of old jewelry that I have had and now I wear them...

Sent my Classic 1950's solid gold watch out for a cleaning and refurbishment. It went in with a white face and came back with a silver face. Unimaginable. Now it no longer looks authentic as this model was never made with a silver face, only white. Take your 1930's Buick in for a wax job and get it back with a plastic landau top - like that. The watch does run however, so two...