Williams-Sonoma — Local services in Palm Desert

Today I went to my local Williams-Sonoma here in Palm Springs, and I am someone who has spent an absolute fortune at Williams-Sonoma over my life. I went to the store because I had to return some wonderful gifts that were purchased for me from some dear friends, and they purchased peppermint bark, which I used to love and some cocktail, mixers and cocktail stuff, but I couldn’t have it because I can no longer eat sugar due to some medication I’m taking. When I went in to exchange these items, I figured I can get a store credit and buy some thing I could really use, and I had some other purchases I needed to make. The sales associate was rude to me, and abruptly told me that they do not take back returns on food. I told him this food is unopened. Here’s the receipt it’s original packaging. Everything is brand new why wouldn’t you take back a return from a very good customer? He explained to me they just don’t take food returns back. So today is the official day, I will never ever ever shop at Williams Sonoma again. The reality is that most of the products they sell I can buy elsewhere, and I will buy elsewhere, and I will look elsewhere . Corporations need to get their act together when it comes to customer service and...

I ordered a fireball on line which turned out great but called to return the cover I did not like. The person on the phone set up the return and since I did not have the packaging bring it to a store and they would see the return in the system. The store said they do not accept William Sonoma Home returns. I called the same customer service phone # from the store which was of no help and they explained the first person made an error but nothing they can do. When I asked to speak to a supervisor or have one return my call I was told they do not do this. The in store person was fantastic. Palm Desert store Maura. She called someone and I was able to process the return through the store. Fyi I also bought on line a Cappuccino machine and a rejuvenation sectional as we moved into a new house so gave the corporation some nice business so would expect on line folks to be trained better and better service. I want to thank Maura for going above and beyond. She is in the Palm Desert store and is a treasure. She is a 10 plus. Maura...

Very disappointed in return policy. I purchased a table runner that was too long for my table. 2 days later, with the receipt, I attempted to return it and was told that it was on sale and therefore not returnable. I spoke to the manager who told me that info is on the receipt, and he was sure the sales associate told me the policy. I explained that while it may be on the receipt it is one line inserted in a long paragraph and that the sales associate did not make me aware of the policy. As well, there are no signs anywhere in the store stating the policy. I requested a merchandise credit instead and was told “no”. As well, having it on the receipt is...