Havertys Furniture — Local services in Palm Harbor

I'd been looking for a bed. I hadn't been able to find what I wanted. Tiffany Randall greeted me. She was very pleasant and very knowledgeable. She actually listened to what I needed and wanted as opposed to just trying to sell me anything. I found a bed I loved. She took me right to it after I told her what I was looking for. She gave me information on the company. The quality of the bed and it was absolutely perfect. She showed me the King version on the computer. She checked availability. I never felt that I was being pushed into a sale as that kind of treatment sends me out the door. With the information I had, and my needs addressed perfectly, Tiffany had said if you'd like to think about it, I can give you all the information. Feel free to call me anytime or if you'd like to come back in and look. I said you know what? This bed is perfect, and I bought it. She was terrific in setting up a delivery that accommodated my schedule. The entire process was effortless. I've dealt with the public all my life. I never judged a person on what I thought they could spend. I worked with people that would ignore people they felt were not potential customers. I've always felt I'm there to help and to sell. I treated everyone the same. I had many customers that came back to see me after I'd spent a lot of time with them.

Yet I knew they were not quite ready to buy. They made a point to come back to me when they were ready to buy. All stores should have staff like that. Unfortunately, today, my biggest gripe is that stores spend so much money to get you in. Once you're in, there's no one to help you. Customer service unfortunately is a dying art. Not the case here. I never thought I'd be leaving with a bed. Especially one that met all my needs. I'm delighted. My new bed will arrive this coming Wednesday. I couldn't be happier. Many thanks for the excellent treatment and service. I always think about an experience I've had in many restaurants around here. I would ask in a seafood restaurant what was very fresh. I can't tell you how many times the answer was, I don't know. I don't eat fish. Or I'd like an iced coffee. The answer was we don't have that. Do you have coffee? Of course. Do you have ice? Yes. Just bring me a cup of coffee and a glass of ice. There's a manager that has never given the staff instructions. You should receive the same service from everyone there. This was quite a refreshing change. It gave me hope that maybe there are still people that really do care!!! Many thanks, Richard Bialor I actually went in to browse. I need a new bed. Tiffany Randall greeted me. I felt very comfortable speaking with her. She listened to what I was looking for and absolutely absorbed it perfectly. I didn't feel pressured or that someone was just trying to sell anything. She was very organized, knowledgeable and professional. Most of all she was very sincere. I found a bed I LOVED. She checked the stock. I'd been looking but I never thought I'd be buying a bed today. There were certain requirements I had, and I thought I'd just check things out. I found a bed that in my mind was exactly what I was hoping to find. I'd begun to think I'd never find exactly what I wanted. I'd been to Ashleys and Badcock. I thought I was going to have to settle and take something that was as close to what I wanted and accept that. This bed was perfect. She was able to show it to me in a King size on the computer. She told me a bit about the company. I was very impressed and very pleased. She didn't push. She said take the information if you'd like to think it over. You can come back anytime or call me if you'd like to think about it. I looked at her and said you know what? This is exactly what I want. I was very comfortable with the information she had given me and addressed the things I needed. I said no need to call you. I'd like to order the bed now. It was effortless. I was thrilled. She was extremely accommodating in setting up the delivery at a time that works for me. I will receive my bed next Wednesday. I'm delighted!! Thank...

My in store experience with Haverty's wasn't a bad one. They even went the extra mile when it came to me exchanging my couch. The only issue I had was with the Wednesday delivery drivers. I took time out of my Wednesday's for two weeks, and they were not within there two hour window. After the first issue, I spoke with the store manager Robert Griffey and he helped me schedule another delivery day for the following Wednesday. I asked if this was a common thing, them being so far behind and he said no, and that he would send me a gift card for my troubles. I wait another week and the same situation happens again. The delivery keeps getting pushed back later and later. At that time I spoke with the assistant store manager David Jenks who told me he would call the delivery people and let them know I had limited time. They never showed up at all that day after I had someone wait after I had to leave for work. Two days later, I still hadn't heard from anyone at the store so I had to reach out to them. Spoke to David Jenks again, who rescheduled the delivery for yet another day, and also said he would send me a gift card for my troubles. The Thursday delivery drivers went off of there normal route to deliver my couch. They were not the friendliest drivers and seemed annoyed when I asked them to actually connect the couch pieces together instead of just sitting them next to each other. After they left, I assumed I would at the very least get a phone call from either Robert Griffey or David Jenks and two weeks later, I still have not received a phone call to see how things were, OR either of the two gift cards that were promised to me. I was very optimistic about Havertys when I first purchased my sectional from them, but after the bad experience I have had, I will not recommend them to anyone and will take my business elsewhere. When did "providing good customer service" get thrown...

Terrible communication. I spent a lot of money and certainly expected better service. I ordered a bedroom set, the bed had storage drawers. The sales person failed to tell me that I would need a bunkie board or the equivalent to put my mattress on the frame. That would have been good information, when I got delivery I was unable to use the bed until I was able to get the necessary support board. Then I also purchased a sectional from them. It was special order. The sales person totally under estimated the delivery time when I placed the order. Later I was told that it was probably delayed due to "the war"????! When I finally received notice that it was in the sales person stated it had come in almost a month ago. She said she sent an email. I looked through all of my email and truly had not received any notice. Her response was that this was now the first availability for delivery so even if it truly had been in, it took them almost a month to be able to deliver an item that was already way past due. When they delivered the item I was informed that the delivery staff could not move the sectional I already had. They told me that my salesperson should have provided that notice. They did not. I explained that I had just been treated for a shoulder injury and needed help moving the pieces. They were unable to accommodate. For the amount of money spent the service and communication was extremely poor. I would not recommend Haverty's. They may have beautiful furniture but they have complete disregard for...