Fulton Bank — Local services in Palmyra

Came into this location a few weeks ago to get some change. The male teller was super nice and cheerful. Came back in here for the same reason and did not have the same experience. 3 women were at teller windows and were talking to each other or looking down. I was the only one in there so I it stood there. After a few minutes, a teller finally acknowledged me. I told her what I needed and she pulled her cash drawer out. She asked me if I was a customer and had an account. I asked her “why” and she rolled her eyes said they “do not do currency exchanges for non-customers” in a very condescending way. I have an account but I didn’t tell her that. I just turned around and went elsewhere. As of today, I closed my account and chose a different bank. It’s a pain to switch banks, but after being treated like dog doo, it...

Been a Fulton Business customer for over 10 years now and my experience is just getting worse and worse. This bank is no longer the customer-focused community bank they used to be. Very sad. Customer service doesn't seem to matter at all anymore. Their website has broken links, outdated contact info and cryptic error messaging. They seem to try their hardest to discourage customers from calling... and good luck if you do, because your wait time will be ridiculously long. I'm writing this review right now as I sit on hold (going on 1 hour and 20 minutes now.) Shameful. We will be finding a...

Todd J. Freiler, Senior Customer Service Representative, offered excellent customer service, opening a checking, and savings as he was more accommodating than my own bank at the time. Wasn't a customer, my bank wasn't willing to verify funds of an insured treasury check, Todd said he would, and opening two accounts with Fulton, was easier than dealing with my other existing bank. I felt valued...