The Container Store — Local services in Palo Alto

Shopped today, I have to be honest that I would rather drive to the Stanford Shopping Center store than the Container Store in Santanna Row, if it is still open. . The parking at the Palo Alto store is 25-100 feet from the store. You don't have to park in a parking garage where you drive around looking for a spot. This is what I just hate about going any place at . Santanna Row. So, I parked 50' ft from the door. Today I had closet and garage items I wanted to look at. I picked up a pack of 6 wooden hangers with a metal hook. They had grooves in the shoulder area for slim strapped items and a rubber gripper part so clothes won't fall off. These are the first ones I've seen like this so I bought a dozen to try out. On to the suit bags. I wanted 2 for travel and was looking for plastic ones with zippers. Normally I really like the fabric garment bags, but if you've ever had a pair of expensive ivory wool pants fall in the road slush while racing to the Mpls. International airport in the winter, believe me no folding travel garment bag should have any fabric on it at all! Put two of those in the cart. They also have examples of their closet systems and it was fun looking at all the new things that can be fitted into them. In the travel section they had a terrific carry on tote with all sorts of partitions. That's going on a future buying list...reminds me of the Louie V designer bags. In the garage section they also had various organizing configurations. I needed exact measurements so I will be back to pick out those items. All types of hanging devices and cord managers etc. I loved looking at everything in that store as it is a neat-nicks paradise. 2 hours later its time to check out. The staff is efficient, helpful when needed and friendly. Someone is always at the checkout and they have multiple stations when needed. It's fast and efficient! The store is light and bright, with wider isles to make the whole space seem larger. It's a pleasurable ...

I cannot speak highly enough for the service of this Container Store in Palo Alto. We went in to design a custom elfa closet for our walk in closet. Our case was complicated because we missed some details when measuring (eg. changing ceiling height in the closet), which resulted in big order returns. In addition to that, take advantage of the credit card offers and Labor Day discounts, there were a few transactional changes and a price match. Everything was served with SO MUCH patience, professionalism, and the most authentic quality service delivered by our designer Kathleen, the store manager Chris, and the front desk staff Melissa. They were so easy to work with and went above and beyond to make the shopping experience as good as it could be. HIGHLY RECOMMENDED, for this Container Store’s product and staff. Special thanks to Kathleen,...

I have always loved this store, but recently it's taken a serious turn for the worse. I don't know what's going on -- maybe they're woefully understaffed? The store feels disorganized and unkempt, like Target on a bad day. More than half the items I looked at didn't have prices shown. The shelves are messy and sometimes empty, even on the displays when you first walk in. Two of the aisles have been dark (lights gone out) for multiple days. The staff are still friendly and helpful, but there have only been one or two staff people there when I've visited. I really hope this is just a temporary situation, and the store will return to its former glory as a bright, shiny inspiration for...