Sheraton Palo Alto Hotel — Hotel in Palo Alto

Sheratan Palo Alto offers a tranquil and comfortable retreat amidst the bustling city of Palo Alto. From its convenient location to its welcoming atmosphere, this hotel provides an enjoyable stay for both business and leisure travelers.

The first thing that impressed me about Sheratan Palo Alto was its prime location. Situated in the heart of Silicon Valley, it offers easy access to major technology companies, Stanford University, and a variety of restaurants and shops. Whether you're visiting for work or exploring the area, this hotel serves as an excellent base for your activities.

Upon entering the lobby, I was greeted by friendly and attentive staff members who were eager to assist with any inquiries or requests. The check-in process was swift and efficient, allowing me to settle into my room promptly. The hotel staff consistently maintained a high level of professionalism and ensured that all my needs were met during my stay.

The guest rooms at Sheratan Palo Alto are spacious, clean, and well-appointed. My room featured a comfortable bed with crisp linens, a work desk, and a cozy sitting area. The modern decor and tasteful furnishings created a pleasant ambiance. Additionally, the room was equipped with all the necessary amenities, including a flat-screen TV, a mini-fridge, and a coffee maker, ensuring a convenient and enjoyable stay.

One of the highlights of my stay was the hotel's outdoor pool area. Surrounded by lush greenery, it provided a serene and relaxing environment. The pool was well-maintained and offered a refreshing respite after a long day. The adjacent fitness center was also well-equipped with modern exercise equipment, allowing guests to stay active during their stay.

Sheratan Palo Alto boasts a few dining options that cater to a range of tastes. The on-site restaurant served a delicious breakfast buffet with a variety of hot and cold options. The menu featured both local and international cuisine, ensuring there was something for everyone. However, I found the dining options for lunch and dinner somewhat limited, and exploring nearby restaurants might be a better choice for those seeking more diverse culinary experiences.

In terms of service, Sheratan Palo Alto excelled in providing prompt and efficient assistance. Housekeeping was thorough and timely, ensuring that the rooms were always clean and well-maintained. The hotel staff was also helpful in arranging transportation and providing recommendations for local attractions.

One aspect where Sheratan Palo Alto could improve is the availability of parking. While the hotel offers parking facilities, it can be limited during peak times. However, the staff was accommodating in providing alternative parking options nearby.

Overall, Sheratan Palo Alto offers a comfortable and enjoyable stay with its prime location, friendly staff, and well-appointed rooms. Whether you're in Palo Alto for business or leisure, this hotel provides a relaxing oasis amidst the vibrant city. With a few minor improvements, it has the potential to become an even more exceptional choice for visitors...

DON’T STAY HERE! Terrible service experience. It felt like a two star hotel. ||Don’t take your luggage out of your car until you find out where your hotel room is. There are a lot of rooms on the complex.||We took our luggage out of the car, found a trolley to put it on. No one came to help us. Check in staff were cordial. The room was on the other side of the hotel. The front desk staff offered to have someone take the luggage up while we moved our car. We decided to take our own luggage up.||Internet|There were major problems with the internet. It did not work in our room. We showed the stats regarding the internet speed to the front desk and they offered to move us. We agreed to move rooms but the one we were moving to took 45 mins to clean! We moved and the next room had marginally better Internet service but not by much. In their defense they offered to move us to the Westin and they did discount our room. We didn’t move because we could not face a second move, packing the car and driving just down the road to the hotel. The hotel told us they were “changing out/upgrading” the internet service. FIND OUR IF THIS PROCESSS HAS BEEN COMPLETED IF INTERNET SERVICE IS IMPORTANT TO YOU. On reviewing earlier comments it seems this is an ongoing problem. ||Cleaning|The first day we were there we went out all day and came back around 3pm the room was still not cleaned. We found the maid and she came and cleaned and refreshed the bathroom. We told her not to worry about the beds.||On the second day we got back to the room at 3pm and the room was not cleaned. We found the maid who said she would come back to the room in 5 mins. In the meantime I went to reception to find out what could we expect re the cleaning of the rooms. I was told they have between 11am and 7pm to clean the rooms - THEY DO NOT TELL YOU THIS AT CHECK IN. I have never experienced this!||Dinning Room and Bar|They feel like a school cafeteria. I will say the service was friendly and they did their best to welcome us and the food was not bad. ||For the price this hotel DOES NOT OFFER GOOD VALUE. We found the whole experience bewildering. NOT RECOMMENDED. And in Palo Alto, and with Marriott, I expected...

DON’T STAY HERE! Terrible service experience. It felt like a two star hotel.

Don’t take your luggage out of your car until you find out where your hotel room is. There are a lot of rooms on the complex.

We took our luggage out of the car, found a trolley to put it on. No one came to help us. Check in staff were cordial. The room was on the other side of the hotel. The front desk staff offered to have someone take the luggage up while we moved our car. We decided to take our own luggage up.

Internet There were major problems with the internet. It did not work in our room. We showed the stats regarding the internet speed to the front desk and they offered to move us. We agreed to move rooms but the one we were moving to took 45 mins to clean! We moved and the next room had marginally better Internet service but not by much. In their defense they offered to move us to the Westin and they did discount our room. We didn’t move because we could not face a second move, packing the car and driving just down the road to the hotel. The hotel told us they were “changing out/upgrading” the internet service. FIND OUR IF THIS PROCESSS HAS BEEN COMPLETED IF INTERNET SERVICE IS IMPORTANT.

Cleaning The first day we were there we went out all day and came back around 3pm the room was still not cleaned. We found the maid and she came and cleaned and refreshed the bathroom. We told her not to worry about the beds.

On the second day we got back to the room at 3pm and the room was not cleaned. We found the maid who said she would come back to the room in 5 mins. In the meantime I went to reception to find out what could we expect re the cleaning of the rooms. I was told they have between 11am and 7pm to clean the rooms - THEY DO NOT TELL YOU THIS AT CHECK IN. I have never experienced this!

Dinning Room and Bar They feel like a school cafeteria. I will say the service was friendly and they did their best to welcome us and the food was not bad.

For the price this hotel DOES NOT OFFER GOOD VALUE. We found the whole experience bewildering. NOT RECOMMENDED. And in Palo Alto, and with Marriott, I expected...