Harley-Davidson of Panama City Beach — Local services in Panama City Beach

THIS WILL BE A LONG RANT!!!

I bought my 2022 Nightster back in April or may of 2022. The first 2 months of ownership it was back to the dealership a total of 6 or 7 times for electrical issues. One issue was that it would randomly lose power and youd have to pull the main fuse to reset the ecu, then it would start. This issues was eventually fixed. The bike also had a parasitic draw so severe that I had to put it on a tender every night if I wanted any chance of it starting the next morning. (spoiler sometimes that did not work either). I was told by the Service manager that all motorcycles have a draw even when off. Upon looking this up, it is around a 10mh draw per hour. At that rate it should take months to drain the battery not hours. I was told by harley basically sorry about your luck. Put it on a tender, and they washed there hands of it. A few months later I got a recall letter stating that the part of the bike the handle bars attach to has a bad weld and needs to be fixed. When calling, i was told, sorry we don't have the parts in stock. We will call you when we do. Neadless to say about 6 months later still not call.

Fast forward to a month ago. I decided to add a switch to the main fuse so that I could manually kill the power to the bike. No wires cut, no damage done. Just an inline switch. Solved my battery drain issue perfectly. I also added the reach handle bars. Even though there site states a part number for a new brake line. They dont offer it. Line was a bit tight on full left lock, but other than that no issues.

Wednesday 6-27-23 while riding to work, the brake lever hits bottom and the bike does not stop. Had to pump them up to work. No leaks, fluid full, pads perfect, roter perfect. I call Harley, then pick it up. They call me on 6-30-23 and tell me $198.99 to flush the brakes, on a bike with 3k miles that is under warranty.

They decided to void my warranty due to me putting Harley branded handle bars on myself (I did not let them do it for a rediculous labor fee). and for adding a switch to fix and issue of theres, that they refused to fix.

I have to say this is the worste experience I have ever had with a vehicle dealer in my life. I have bought a bunch of cars. I chose this Harley dealership for my first motorcycle purchase ever. Sadly I will never give Harley another penny as long as I live. As soon as I am able I will be selling the Nightster, and moving on to a company that is not out to rip off its customers.

Please be wearly of Harley. They will use any excuse they can to not stand behind there product.

Edit 10/11/24 I finally fixed the issue myself. For anyone else that has a 2022 Rh975. I added a new kill switch in the ground line leading to the start switch (witch has been the issue all along) 1 week off a tender and bike starts perfect. I will still get Harley-Davidson of Panama City Beach a -5...

I initially went to purchase used. I’m just getting back into riding after 25 years. Jake Rebecca engaged me. His approach was very casual and unlike most sales people I’ve come in contact with. I let him know right away that I wasn’t purchasing that day. He understood and simply walked around answering my questions and showing me bikes as I explained what I was looking for in a motorcycle. He took me to the new and explained the value, I mean the real value of new. The time he took with me, knowing I wasn’t buying right then, was impressive. I was more worried about him missing out on an actual buyer than he was. As a matter of fact, he didn’t seem concerned at all, making me feel like I was the only customer in the store. When I left, he gave me his number, and answered any questions I thought of over the next couple of days. I went back, just to look again, as I was leaning toward new and was weighing which to go with, he was again attentive and showed me a singular focus. Never looking around to see what he was missing out on. We spoke in detail about which bike was best for me, I zeroed in on one, but still needed the “other half” to approve my purchase. I left again without buying. Finally, I went back and bought the one I wanted. He was the only reason I bought from the HD of PCB. I had planned on shopping and making a decision within a month or so. He made me feel so comfortable, that I bought only days after that initial visit. He then made me feel amazing about my decision by making me truly feel like I now belonged there. I’m glad I met him that first visit. Who knows what POS I would have most likely purchased off FB market or somewhere else, had I not. Very low pressure, very informative, very patient. I’m sending all my friends his way. Also, I don’t want to forget to say that everyone I met there were very friendly. Curtis the GM also made me feel really comfortable about my purchase and everything was very straight forward and easy understand. One more Mention, Ken in parts stayed to make sure I got the mods I wanted before I pick up the scooter. He too seemed un-phased by having...

Jake was the sales representative who helped me purchase my first bike. He was super polite and friendly! However upon purchasing my motorcycle as a first time buyer I might add. Jake gave me zero information on the bike. I was there on vacation and me and my cousin got bikes together! I was super excited to be able to ride home on a newer bike. However the second we got on the road the engine light came on. Not even 5 minutes out of the parking lot. Harley closed and we were on our way back home to Ohio...They failed to mention if I have any problems I could call jake and he would come get the bike with a trailer...So we rode to a uhaul to get a motorcycle trailer to trailer my motorcycle home. The only place that had a trailer was in bowling green KY...On the drive there my 6th gear in my transmission blew up so I was down to 5 gears...I called them the next morning and explained what had happened and they told me since I have driven over I think it was the 30 mile mark from the dealership they told me it was not longer there problem...Long story short they only paid for my transmission and didn't bother telling me it had multiple other issues with sensors. I took the bike to my dealer immediately and told them everything! They looked at the service records of my bike and found THAT MY BIKE WAS WRECKED AND TOTALED IN THE PAST...Harley bought it back from the previous owner and just slapped what they had on shelf on it...High Stakes Harley took good care of me and my bike and got it back to road safe again! But if I ever end up back in Panama I will be warning everyone to stay away from their used section in the hopes of saving someone of the troubles I went through...Definitely will be asking all the questions if I buy a pre-owned...