SEPHORA at Kohl's Paramus — Local services in Paramus

Annoyed and frustrated!!! This Sephora location is my go to whenever I’m in Bergen Mall but today I’m beyond irritated & humiliated! The sales lady and she said is also the manager Rebecca Aguirre treated me like a low life scammer and wasted my time for 15 mins repeatedly giving me a hard time to replace a faulty waterproof pencil that I purchased on 12/9/24 which I brought with me to show her. This pencil only cost $12 but the fact that it is faulty & non usable should be reason enough for replacement (detachable end of pencil got stuck on the pencil cover preventing me from putting back the cover after use within 2 weeks of use. Without the cover, the ink of the pencil eventually weakened and started breaking and the color not as dark Tiramisu #12) Rebecca asked for my email, both home and cell and then lied to me that she doesn’t see the purchase on her system for 60 days. I showed her my Sephora account showing purchase date and location and amount $12 I paid and then she asked me for the CC that I used. She’s still not happy with this, arguing with me that I paid $8 not $12 even though the statement on my app showed $12. I felt that she’s belittling me and have no plans to give me a replacement and just completely wasting my time. Customer is not always right but this customer service is VERY VERY DISTASTEFUL!!! She succeeded in making me very angry...

Beyond pissed off ! I waited a long line , when I got to the front I asked one of the cashiers if they had an item in the back . She says yes and tells me and my daughter to stand on the side while they pick it up for us . Finally after waiting 10 mins she keeps taking more customers when I asked her if she was going to ring us up she tells me she has to take the whole line first then ring us up!!! I was so upset I just walked off . Never going back to...

Stay away from this location, was recommended by one of their staff to buy a concealer that I got a reaction to. Attempted to return item to one of sephora locations but they refused as their inventory is different than Kohls. Item has been sitting in my car trying to find convenient time to drive to kohls for a return and when I finally was able to stop by I was refused to get my money back , spoke with Hanna and...