Twister City Harley-Davidson — Local services in Park City

I am one of those weird people that really enjoy visiting local harley dealerships. I stopped in on a cross country trip to grab a shirt and check out the dealership. I walked in, looked around and quickly noticed their T-shirts were about $50. You could also get shirts from the clearence rack for $30.

I begrudgingly selected a shirt, and went to cash register. Unfortunatly I was unable to find anyone to run the cash registers. I said loudly "how am I supposed to pay for this" and a few of the roughly 15 employees looked over, then resumed their conversations. I started searching for someone to help me in the merchandise area, as I am aware sales, parts and clothing are often seperate.

Back in a corner of the shoe section I heard a woman say "no its fine, I dont need any help" in a very disgruntled tone and storm passed me. I saw two women standing in the door way of an office in the vack corner of the shoe section. I assumed these must be employees. Then I heard another man say "I could use some help". The man was ignored. He then walked into the shoe section and stand between two women having a conversation. When the man sensed a lull in the conversation, he said again "can I please get some help?". One of the women finally greeted and helped him. I contined circling the cash register as I assumed when the other man was finished, i could finally pay and leave with my $50 t-shirt.

When the man was done, they went to the cash register and I followed. I got in line behind the man, and a second woman now stood next to him at the cash register. I assumed they were together. The two women began talking as I stood behind them in line. Eventually their conversation ended and the second woman walked away and went to man a second register...... she was an employee the whole time. An employee, literally standing in the way of a sale. The woman who was helping the man saw I was standing in front of the cash register with a t-shirt and rung me up. I promptly left and continued on my trip.

Having to seek out employees, then having to work to get them to let you give them money for merchandise is embarrasing. On top of that, based on context of everyone elses experience i was only 1/3 of the customers who was having issues. I really hope this dealership can and...

I’m riding from Oklahoma to Sturgis and about 200 miles from home I noticed a leak around the oil cooler. I couldn’t find where it was coming from, but it wasn’t too bad (just a few drips while stopped getting gas). I was still panicking though, thinking it could easily get worse if it was an oil cooler hose or fitting. I looked up the next Harley dealer on my route and found that Twister City was right on my way. I stopped in, thinking there was no way they would take time to look at it. What they did though was unheard of in the Harley dealership business, from my experience. The service manager himself started looking around and eventually pulled up the boot on the clutch cable. I thought “Why is this guy looking at the clutch cable?” but watched as he continued. He then messed with a little open ended hose on top of the transmission, and explained that a mud dauber had clogged it up which caused transmission oil to be pushed up through the clutch cable where it dripped out at the front of the engine near the oil cooler. The whole process took him about 15 seconds. He pushed the bike on into the shop and topped off the transmission oil then proceeded to make sure my tires were at the proper pressure and checked all the other standard safety items. 10 minutes or so later he pushed the bike up near the exit door and said I was ready. I asked where to go to pay my bill and they said (wait for it) “You don’t owe us anything, glad to help.“ I was flabbergasted. It’s not just about the money, I would have happily paid a lot for going from panic mode to finding out exactly what the issue was and having it fixed so quickly, as well as the additional service. They knew I was from Oklahoma and that it’s highly unlikely that I’d be a regular customer, but they definitely have a fan for life. I am literally overwhelmed with appreciation for that kind of good old-fashioned helpfulness from a business; especially a Harley Davidson dealer. 5000 stars for Twister City Harley Davidson....

My bad experience started three years ago this month. I trailered in my 2016 Street Bob for an accident I had a month prior. I advised that I would only want an estimate to make my bike safe and rideable and not to worry about cosmetics. Days later I get an estimate for close to $8K. They were nice enough to waive the "storage fee" since it took close to a week for me to have time to pick up my bike. The estimate included mostly cosmetic items, so I decided to do the work myself. The one thing NOT listed on the estimate was the frame! I spent time and hard earned money under the pretense that the frame was in satisfactory condition from the DEALER. I had to go to another shop to find out about the bent frame.

The other issue is if you want to replace a tank or fender. They WILL NOT order painted from the factory parts. Instead, they have the parts locally painted by the service manager's mother (was told this by the person working the part's counter). I took a chance and now regret it. My tank and front fender were definitely not prepped properly. There are countless flaws including fish eyes and orange peel. My wife picked up the tank just a few months ago and was advised once she leaves, they will not allow a return on painted items.

In the end, I have a motorcycle in my garage that has a bent frame that Twister City missed on an estimate, a poor quality paint job, and the aggravation of knowing they would have ripped off the insurance company for a bike that can only have a salvage title if I sell it. By far this is the worst and shadiest Harley shop I have ever had the misfortune of...