Smoke Widow — Local services in Parkland

I was browsing around the smoke shop “Smoke Widow” on Canyon and 115th Ave in Puyallup today. I was in the market for a new vape because my other one had broken at another vape shop I had purchased it from. As I was browsing I overheard a conversation the owner was having with a gentleman that had recently boughten a product from this location. At first I was appalled at the manner the owner was talking to this gentleman in. He sounded frustrated and exasperated. I listened closely at what was being said and it was apparent the client was very unhappy with his purchase as he had just boughten the product a couple days prior and it seemed to have broken. The owner was trying to fix the product but he did not succeed in doing so. He proceeded to get frustrated with the customer and angry with him. The customer politely asked for a refund on the product as he had his receipt and had only boughten it a couple days prior. The owner was adamant about not giving the man a refund. To compromise, the customer asked to exchange on the faulty product, the owner proceeded to say no he couldn’t do that either. The customer was calm and mature up until that point I could tell he was getting frustrated. The owner proceeded to become verbally aggressive with the customer and was pushing him out of the store so the incoming customers did not hear what was being said. The owner then sold the same product to another customer. Do not come into this establishment! They are overpriced and...

I’ve been coming here since they opened, and it was great. Until the last couple times I’ve been in it’s been more about the money and sale instead of good customer service. I would be returning if it wasn’t for the lack of communication with Eli. I specifically asked if there were deals on buying multiple coils for my vape and he said yes. More you buy more you save. So I bought 4, and told me after the sale if I were to buy 5 I could have saved like I asked in the beginning... Why would I have even asked in the first place? He then carelessly told me he could not do anything for me he already sold me them. I haven’t been happy with the customer service the past couple times and for that they lose mine along with other ppl I’ve...

Went in to buy a new Yocan. The gentleman talked us into buying a a Yocan from inside the case,different from the one we originally had. 4 days later the rubber piece between the dab tray and battery ripped from a malfunction of the dab pen itself. When returning to the store, the man not only wouldn't give me an exchange he wanted to charge me more money. Now remind you...we already paid over 50 for the dab pen...he wanted to charge me more money for another dab pen. I WILL NEVER GO BACK TO THIS STORE. He took our money and didn't honor a...