Orange Furniture Warehouse — Local services in Pasadena

Horrible customer service!!! I ordered three items from them and they gave me a small discount for the "bundle", they said they will all be delivered the following weekend.....THEN...one of the items, wouldn't be available for several weeks, so I went out of my way, went back there, and picked out another item (not the one I really wanted) they gave it to me for the price I already paid...that was delivered the following weekend.....I went back to pick up another item that I ordered. The last item was going to be ready in about 4 weeks from original order, then I called because I hadn't heard from them, now its not available for 7 months from when I originally ordered it....so I went out of my way AGAIN to get a refund on the item that is still not available, they took the total amount I paid IN CASH when I ordered the items, and backed out the FULL PRICE of the two items that I did receive, so they refunded me less than what I paid for it.....DO NOT GO...

I would give it no stars if I could. Went in looking for beds for my boys while taking them with us. The salesman asked what we were looking for and suggested bunk beds. We purchased metal ones because that was their suggestion only to have them bend and break on my boys. I go back show them pictures and they say I have to take the beds back ok fine. I take them back and get told I will only get half back in credit. They try selling me 2 different beds but they won't fit in my boys room. They then suggest to get a metal frame spent extra 30-40 dollars for a box spring mattress that has metal springs to support the boys. Needless to say I had to pay more money towards this because I technically didn't get back half in credit. Not even a week later the box spring that is more durable as they say is already bent and my boys only sleep on it. Smh never ever shop here again. Unless you like wasting money then feel free. I have never had this kind of problem and have never had to leave a bad review...

We ordered a bunkbed with stairs a couch and an ottoman. Best service I think I've ever had. The couple that own the store are unbelievably nice and helpful. They listened They explained. They tried to make sure what we were getting would actually suit our needs. They delivered right away. They were soo nice to my kids. The delivery man was just amazing. He was so nice to my 5 year old. It was almost impossible to get the couch into my place. He went through hell in the process but not once did he act upset. He was just soo nice. I honestly cannot say enough. Unbelievably wonderful service. We will definitely go there first for future needs. I have already recommended them to...