Sanders Diamond Jewelers — Local services in Pasadena

My boyfriend bought a ring for me from an online retailer. When we had initially got the ring the gem had fallen out and we took it to Sanders to get re-set. They did a fine job, re-set the ring fine. However after wearing the ring frequently the gem eventually came loose again. We came back again to get it re-set and they basically ruined my ring.

My ring had an oxidized finish giving the silver a black shadow on some parts. We had asked them both times to not polish/clean it because we did not want to remove this finish. The second time we had the gem re-set they polished it even with us asking them not too removing all of the oxidized finish.

Also during the second time we had the ring re-set they had decided to glue the ring in place. This would not have been a problem normally but they did a horrible job gluing the gem in place, with visible glue marks all around the edges of the ring, as well the glue marks/strings being visible through the gem itself especially while it’s worn.

When my boyfriend noticed these issues when he had initially picked up the ring he brought them up with the attendant that gave it it him and they VEHEMENTLY denied that the ring was glued or polished and basically refused him any sort of service afterward.

After contacting the owner of the company to report these issues we were promised that the ring could be re-oxidized. I went with him this time to drop the ring off the attendants were horribly rude to the both of us. As we walked into the building one of the attendants scoffed at us, recognizing my boyfriends face and rolling her eyes before asking how she could help us. As I started explaining what was wrong with my ring she repeatedly interrupted me and belittled me brushing off my concerns. Another attendant also interjected saying they’ve NEVER glued rings in place and that we aren’t seeing things correctly.

The first attendant then went back and talked to the jeweler who confirmed the ring was glued saying that was standard procedure, even though that was not done at all the first time we had it re-set here. She then went back a second time to talk to the jeweler and came back quoting “I don’t understand what he’s saying. There’s a communication barrier I can no longer help you.” Rather than continuing to help me she passed me onto another attendant that was not familiar with my situation or concerns.

That brings us to today where I have picked up my ring after it was supposed to be oxidized again. However it looks more like is was rubbed in dirt and left to sit for a few days. The work is patchy, and not even all over the ring, only the top area next to the gem. I’m extremely unhappy with its appearance.

The staff in this facility have NO CLUE what’s going on or what the jeweler is doing. And the jeweler has gone completely rouge and does not follow directions when handling other people’s property. We will NEVER be using this place again for any jewelry needs and now have to find another place to repolish and reoxidize the ring properly to make up for the mess...

Based on my experience and opinion there isn't a better choice. Variety is good not the absolute best but that said everything needed is right here and how it's needed.

The quality of merchandise sold here is even at the lowest level gorgeous! The environment is above average and very welcoming! My favorite part is the staff! Sanders Diamond Jewlers goes out of there way to make you feel welcome, at home, and offers 0 pressure at all. Their willingness to go above and beyond to inform you, guide you, and just treat you right is by far among the absolute best of customer service providers that I have ever encountered! I will keep my business here based on that alone. Since I first walked into this fine establishment I have always been treated with kindness and understanding even when I wasn't in the best of circumstances. I want to point out also that you are always still family and treated with respect even after the sale is completed. Servicing, appraising, and all other general needs are met with the same composure and professionalism as the big sale! The family environment and team here far exceeds all expectations of what anyone should expect from a professional jeweler! Keep it up Sanders! If I may I highly recommend Mrs. Donna and Mrs. Barbara! I mainly work with these two women when I come in and they have not let me down for a second! I need to say that I have also watched the rest of the staff and have witnessed the same professionalism in each and everyone! Thank you Mr. Sanders! I'm so glad your here in our...

When my husband and I were ring shopping over 11 years ago, I had a very particular design for my engagement ring in mind. We went to all of the large jewelry chains first. I couldn't find anything close to what I was looking for and every single sales person barely gave us the time of day. I don't know if it was because we looked younger than we actually were, but when you are going to spend such a large amount of money, you should never waste it on a store that can't be bothered to go the distance. We heard about Sanders Diamond Jewelers from friends of ours. Our first impression from the time we stepped foot in the store was like a breath of fresh air. They were friendly, respectful, and happy to help. They pulled out these enormous catalogs and patiently guided me to the perfect ring and then helped me customize it even further. I will be a customer for life based on that experience. I recently took my great-grandmothers ring in to have it cleaned and sized properly. They were able to detect that several of the prongs were worn down and potentially at risk for losing the diamonds, which is something that would have never occurred to me. It was ready the next day, and it looks beautiful. Thank...