Skin Deep Laser Medspa — Local services in Pasadena

Over a week ago I booked an appointment for a treatment with an RN. The receptionist who helped me at the time, kept on putting me on hold before she communicated verbally that I have an appointment for today, Thursday, April 8th at 9:45 am with Barbara, RN. This morning I showed up for my appointment and the receptionist present stated that my appointment was made for tomorrow morning, Friday at 9:45 am. She gave various reasons as to why I have misunderstood the day, trying to convince me that I had made a mistake. She asked me to check my apptm. confirmation text and I stated that I haven’t received any. I also stated there wasn’t any mistake on my part, as I requested a Thursday appointment and was provide one on the phone, for 9:45 today. The receptionist present realized that another colleague had made a mistake and apologized. She had also requested that I decide on the spot if I was keeping the erroneous appointment for tomorrow, as the office was going to charge me if I was cancelling less than 24 hours in advance. Very poor public relations skills, as my position wasn’t in the wrong. Should I demand a discount equivalent to the practice’s charge for late cancellation? I probably should. A discount or a bonus service should be offered by the practice considering I am paying at the time of service. I am totally displeased with the handling of the situation, as I drove 1 hour each way from Whittier for this...

I’ve been seeing Melissa for a few years now, but over the past year, I’ve been going regularly every three months for Botox in my masseters. Back in September, I had a serious issue where my jaw shifted out of place and became stuck—I could barely open my mouth more than an inch for months.

At first, I saw a dentist who gave me Botox, and while it did help with the pain, the results were not great. My face looked off, and I could barely smile. Once that wore off, I went back to Melissa—and I’m so glad I did.

She’s incredibly skilled with Botox. I get the relief I need without it affecting the way my face looks. In fact, my jawline looks great, and it’s much more affordable, too. Melisa has truly helped me manage the pain and get my jaw back to about 90% normal. I credit a big part of my recovery to her care.

On top of that, she’s always thoughtful, professional, and clearly knows what she’s doing. I never have to wait long, and she’s so efficient that I can easily fit appointments into my lunch break. I highly...

I've been seeing Maria for a long time now—she's my go-to for monthly facials, and I truly wouldn’t trust anyone else with my skin. Not only does she always leave my skin looking refreshed and glowing, but she’s also incredibly kind and attentive.

What sets Maria apart is her genuine care and bedside manner. I deal with anxiety and claustrophobia, and she always remembers to keep the door slightly open during my appointments without me ever having to remind her. That kind of thoughtfulness means so much to me.

She’s warm, fun, and sociable, but also knows how to create a calm, quiet environment that helps me fully relax. She even checks in on little things—like asking if I need an ice pack when I’m feeling too warm. It’s the small details that show how much she cares about your comfort.

I’m moving soon, and honestly, one of the hardest parts is knowing I’ll have to see someone else in between visits. But every time I’m back in town, I will be booking with Maria at Skin Deep. She’s the best...