GreenTree Pasadena Inn — Hotel in Pasadena

EDIT: I am very pleased with the Owner's prompt reply, thoughtful consideration and responsiveness! I'm increasing my Overall 3 stars to 4 for effort, and I will definitely plan to stay here again and happily revise my review (to hopefully 5!) Thank you. This is a great location, with many walkable options for food, there's a Whole Foods, Trader Joe's, and CVS within a short walk, and not far from the Rose Bowl, which worked out well for our stay for the Rufus Du Sol concert. The bed and linens were clean, with a comfy mattress and decent pillows, so sleep was good!

However, there is much more potential -- if the list of Fixes Needed (a bit of TLC & maintenance) provided below is addressed, I'd leave 5 stars. I hope management sees this review and takes reasonable action on a few quality issues that, if fixed, would leave guests with a much better experience and guarantee higher-star reviews. These cheap/easy fixes will IMO give a high return on investment: Increased customer satisfaction and return-stays potential, higher-rated reviews guaranteed!

Room 106: The floor needs a THOROUGH scrub with soap, preferably a disinfecting and deodorizer cleanser in the mop water: 30min or less and a few bucks of cleaner. When we checked in the room smelled like strong urine from the floor around the bed. When we asked the front desk to switch rooms, they said they were "booked out". Yes, but not all guests had checked in yet, and even so a little effort would have gone a long way (just send a maid with a mop and bucket.) Anyway, I walked to CVS and grabbed a can of Lysol Air Sanitizer disinfectant and deodorizer, I sprayed all around the bed and the air conditioner, and it made it much better! But, I didn't want to walk on the dirty floor barefoot so I kept my flipflops on or stood on a towel. Simple housekeeping fix!

Clean the air conditioner by removing the plastic cover to vacuum/clean the evaporator coil's metal fins that are caked in dust. This build-up breeds bacteria and mold, and it runs harder to blow dirty cold air into the room with a strong musty odor. This is a simple maintenance, but probably hasn't been done in years. This will improve A/C efficiency (reduced electricity, saving hotel $$) and air quality (happy guests).

Replace the dim/flickering light in the bathroom (toilet/shower room) with a new bulb, it seems like a 10+yr old CFL that lost its brightness. The bathroom was clean, nice sink and mirror! Make it brighter and easier to see. Quick fix!

Fix the bathroom plug outlet - the GFCI is either toast or the circuit is tripped, had to use the blow-dryer by the fridge across the room without a mirror. Maintenance: Probably less than $100 to fix.

Fix the Showerhead and handle. The loose handle has a giant dead-zone, so it is frustrating to fiddle with to find the right temperature and takes a long time to turn while the water scalds/freezes you. This can probably be fixed with a new handle cartridge insert to replace the worn out seals for a few bucks from a hardware store. The Showerhead water trickles out like it's clogged with water deposits from years of use. A new showerhead is not costly, and it may be possible to soak in CLR to dissolve the deposits and restore water flow. These fixes will immediately make guests happier, since a bad shower makes people grumpy!

The wallpaper is starting to peel at the corners, glue it down before it gets worse and costs more money or is unrepairable. Small maintenance detail, but when a guest sees this it just gives a cheap impression.

I believe if these maintenance items can be addressed for this room, and go further with a simple Quality Control inspection on the (relatively few) additional rooms throughout, will have immediate positive results. With less investment than the price of 1 single night stay, this room would be a FAR nicer experience, I'd be much more satisfied with my stay and have a positive impression to recommend your accomodations. Just my 2-cents. Fix this list and get more 5-stars...

Employees from this motel stole $100 deposit from me. I went in one day for a room, gave them money for the room then gave them money for the deposit which was $100. Next day i ask about my deposit they said i didnt leave any deposit. Got into arguments with motel manager. Who was rude and disrespectful. When a customer is angry u dont throw more gas into the flames. Which exactly what he was doing. Manager is African American male. Told me to wait after 2 weeks of trying to get a response. After i kept telling them show me the surveillance or to look at it because im not lying. After 2 or 3 weeks i finally get a call that they did see surveillance but they didnt see me give a $100 deposit. I got angry when i was told that. I asked if they listened to the audio. The manager told me that there is NO audio and that it wouldnt make a difference that at this point to make a police report theres nothing he can do but saying it rudely. I told him BULLSHIT. that it would make a difference because you would hear me say this is for the room and this is for the deposit. I feel like hes tryna protect his employees. Then got into an argument with an middle eastern man after I explained the situation and to call his manager or whoever is above him or who i can talk to for these types of situations. The man was NOT trying to help me or didnt even attempt to call his manager. Which angered me and we got into a verbal argument. After he saw that i was pissed he calmed down then proceeded to call his manager like he couldve done that in the first place but instead was tryna ignore me and give me the hand to talk to. Like the employees here did not have one ounce of care. Very rude and disrespectful people. I never wanna bring my business here ever again. Like am i really ganna call the cops for $100. Police won’t care. Theyre just ganna take their side. The manager who was african American. The middle eastern man who wasnt trying to help me and an asian woman who took the $100 desposit. All very rude and grimey. I guess i just learned to let it go and take the loss. Like oh well. They stole $100 from me. Next time ima pay thru my debit because i gave them cash. Just be careful when paying with cash because there is people who will take advantage. Which IN MY HEAD is exactly what they did. I remember i told the asian woman that im paying cash and her eyes lit up. Again they stole $100 deposit from me and very rude employees at this motel. Very upset that this happened. Also i still have the receipt they gave me no where does it say $100 deposit. I even asked them how does someone get a room without a deposit. Im sure all motel ask for at least $20 or more of deposit. Very unsatisfied with this motel or this...

Lock out of the room since 9:30pm- till 5:30am the next day. Don't book this hotel, it may be cheap, but the building is old and their customer service are not responsible, especially the general manager Camron Kahn.

Greentree Pasadena hotel was the hotel that kept on giving… giving problems that is. We check in to our room at 3pm, and the room was already showing signs of issue. First the room smelled like it hasn't been aired out for months. Whic can be true with Covid19, but hotels have do deodorizing machine to clear the air. Second, no hangers, additional towels (besides 2 towels), hair dryer and tv remote in the room. I don't want to sound greedy, but if we paid for these things, we should already have it. We finally got all the items, but the TV wasn't working. Apparently the cable box was out. After the receptionist and my husband unplugged and click a few things, we got the TV working.

9:30pm We return from dinner to notice we were lock out of the room. We went to the front desk to ask for replacement keys, thinking our key have been de-magnetized. We received new keys, try again to open our door, and still the door did not open. Went back to the front desk, which the receptionist came out trying to open the door. He then calls the manager Camron Kahn. He gave every excuse in the book to tell us why were lock out instead of how he was going to fix the situation. He called a lock smith to come out and get the door open. The lock smith won't arrive till 11pm. They place us in another room to wait.

11pm Lock smith arrives and states will take an hour to open the doors.

We check back in a 12am, lock smith says 30 more mins, check back in at 12:30am, will be another hour.

1:30am lock smith leaves and we are still not in our room. No one at the hotel called us to inform us. My husband calls the front desk and ask what is happening. Apparently they need to call the lock company to come open the door. But they do not open till 8am.

It is now 3:30am. We haven't slept, we're in evening attire, my husband needs his breathing machine to sleep at night. Our car keys are in the room, so we can't go anywhere or get anything to hold us over the next day.

It's now 5:30am the general manager Camron Kahn finally arrives and pops the door open. We finally grab out things, slept at this trash hotel for a few hours and left.

This has been a disaster. Ruined our entire mini vacation. The general manager called us again to apologize, but instead made light of the situation, like this was to big deal. If you can't manage a hotel, maybe you should find a different career.

We did get our full refund. That's the only thing positive from this situation....