Cellular Citi Pascagoula — Local services in Pascagoula

UPDATED: The owner contacted me and sincerely apologized and made things right. I really appreciate his willingness to make things right and will give my business again if needed. Updated review to reflect my positive experience.

I dropped my daughters phone off for the front screen to be replaced was told it would be an hour or 2 to repair and that I would receive a call once it’s done. I never received a call end up calling 3 to 4 hours later and was told yes it’s ready. I went to pickup phone noticed that the back of phone was severely damaged but let it go because there was a crack on the back but not anything near with what I received. Took phone home. Once home we couldn’t get In phone and we noticed the phone said Cspire and we are with Verizon wireless. So I called back up to ask if they used the code we left to get In phone because we couldn’t unlock phone and was told no they never got in the phone so I asked well why does the phone say Cspire and I’m with Verizon and that the back of the phone was way more damaged than how we gave it to them. The employee then proceeded to say yes it was I saw it when you gave it to me and I said no it wasn’t there was a crack but none of the black parts on the inside of phone was showing. So she then realizes she gave us the wrong phone and I had to drive all the way back there to get phone. So I mentioned if my daughter could get the free tempered glass since I had to drive all the way back up there at no mistake of mine. And I was told it was only for people who left a review and everyone makes mistakes. Businesses I know that make mistakes take accountability and or try to fix or remedy the situation. Thank Goodness no one else had my daughter phone and it was still under their possession. Only reason I gave 2 stars is because the screen...

So the Owner does not consider long term costumers and disrespects my mother as elder lady as she brought a gift to his wife to come too agreement on a device yes I understand the phone couldn’t be found and there is a abandonment policy but there was never reconciliation there The costumer is always right and for him to slam the gift on the ground and despatched my mother the way he did was uncalled for no respect what so ever NO❤️‍🩹 Exactly by me working there I know exact what goes down and what truly happend this all come down to me quitting hey what can I say I need to go were it’s better and more convient to my self and getting paid 11 bucks a Hr every 2 weeks with 3 kids is not it so miss me with the properly recycled crap ✌🏼Mind the other device in my name from the same timeframes is still in store easily located but the better phone so happend to be recycled yeah make it make sense and yes I know all the policies but the disrespect towards my mother after knowing us for many years was unnecessary. But you have the footage so just saved it in case it needed one day for her emotional...

WOW! If I could kiss every one of the employees in this amazing place, I would. They are absolute saints sent by God to save folks time and money. I came in an hour before close after Play and Talk in Mobile screwed up my phone -- it was my mistake to not bring it to Cellular Citi in the first place -- and they had my phone opened and fixed before the store closed, all the while assuring me with the most phenomenal customer service I've received in my life. I give a very special thanks to Alex and Tray who were working the counter the day I came in, and who helped take the burden of this whole experience off of me. They truly care about putting the customer first, and being up front and honest about their operations.

I one MILLION percent recommend you come here. They have the great reviews they do for a reason, TRUST THE PUBLIC! They CAN and WILL help you through your technical problems, and seem to always have a solution that can adapt to what...