T-Mobile Authorized Retailer — Local services in Pataskala

I went into the location to pay for my sprint phone bill and decided to switch my sim card over from sprint to the t mobile network. The guy who was helping me gave me the impression that he was knowledgeable about swapping out a sim card. After about ten minute, he turns my phone over face down and tells me the he will be right back. I picked up my phone to see what the status was and he had did a factory reset on it without informing me that there was a issue. When he returned from the back of the store, he told me that he went to the back to ask the manager if he had heard of this issue and the manager told him no. Out of all of my years of having a cell phone, I neverd had any issues in swapping out a sim card or putting it into a newer phone.

He then placed the old card back in to see if it would fix the issue but as anyone knows that if you do a factory reset, IT WIPES EVERYTING out of the phone. I lost a lot of personal notes, my messages for work and friends, pictures that were not backed up for that day and many other things.

I just picked up my phone with the two sim cards and left because of the poor service from the guy. I finally got it online over seven hours later and my phone is now acting up from simple swipes and interactions.

I will go back to the store to talk to the manager to see what...

I walk in and 1 of the employees is being very rude to every customer including me. The first elderly couple just want to know what’s happening with their plan and is being very hostile. I walk in the door and try to help close the door and he asks me what part of door being open made me think I could close it. A 3rd couple comes in and they are thinking about his instructions and he says you aint listening to a word I’m saying are you. I don’t why he is so hostile, especially when the new shadow plan that is auto opt in, people want help and understanding. The 2nd employee was nice his...

We went to this store to upgrade phones today. Since we were Sprint customers, we were told we needed to call to convert our account first, because all their stocked phones were for T-Mobile customers. Ok. We left, intending to convert the account and go back later this afternoon. Called Sprint. They transferred us to T-Mobile. Talked to T-Mobile who told us we needed to go back to the store to do what we wanted. (The same store that told us they couldn’t do what we wanted and to call T-Mobile.). Since no one seems to know how to let us purchase brand new phones, it’s off to...