Royal Jewelry - مجوهرات رويال — Local services in Paterson

I don't ever write Google reviews but If I can give this place a negative rating I would because they deserve it. DO NOT EVER PURCHASE FROM THIS PLACE- I WARN YOU. I went to this store on 5/25/2024 to purchase a particular ring. The salesman was disgustingly RUDE. These men have no customer service, etiquette, and mannerisms. He would constantly give snarky remarks as my mom was asking questions on FaceTime. When we finally settled to 2 options....the AWFUL man that I dealt with told me that he would sell me the ring at $286, then I asked if that was his final price, he proceeded to drop it to $280. Then in less than a minute, he tells me the price is $330. He said that he made a mistake and it looks like he's not going to make a sale in the absolute snarkiest of tones. Then I said well, that's not my fault you made a mistake, you said a price and you should honor it. Then I said I was willing to meet him in the middle at $300. Mind you the ring was in the palm of my hand as we were talking. He proceeds to SNATCH the ring out of my hand and put it back in the showcase. I couldn't believe what just happened to me. In shock, I tell him to give me the ring back as I was not done looking at it. He said I'm not selling the ring to you. I backed away and said that this is CRAZY and ABSURD and how I was treated was completely out of line. Thank God my mom witnessed it on FaceTime. DO NOT PURCHASE FROM THIS PLACE. The whole block is full of gold stores who have AMAZING customer service. I was once a customer who purchased from this store BUT NEVER AGAIN. ABSOLUTELY SHAMEFUL for a store rep to ever snatch something from a purchasing customer hand. There is no excuse in the world to ever have to do that. If you value any bit of customer service, I REPEAT DO NOT...

I spent nearly $2,000 on a 21K Cartier-style bracelet in early April, trusting this business as a first-time customer. They don’t have a formal website, so I sent payment via Zelle. The bracelet arrived damaged with cracks and chips. I had to beg for a refund, as they “typically don’t do refunds.” A week later, For the exchange, I received a bracelet with less than a gram difference in weight, yet instead of honoring the original price of $105/g, I was charged an additional fee. I understand the tariffs, but given it was their mistake, they should’ve honored the original price as a good faith gesture. Despite this, I was still willing to shop with them.

In May, when I inquired about inventory, I questioned the prices. Their response: “Yep, the price has gone up since then”—no further explanation. Now their prices range from $130–$150/g. Communication was very poor, and I felt like I was begging for service. I expect better treatment so decided to take my...

Royal Jewelry has an amazing jewelry collection with high end designs. Staff is friendly, helpful and professional. Speedy design service and prompt response to messages. We ordered my daughter’s name custom made pendant for her birthday and it turned out gorgeous!! The craftsmanship is absolutely stunning exactly like the design we wanted, with all the details. I also couldn’t resist ordering a little dainty necklace for myself which I was able to pick out from a few options Royal Jewelry sent me pictures of including weight and price information. Both necklaces were shipped to our area FedEX in a perfectly secured double boxes. And each necklace was packed in its own maroon box. I had a magnificent experience buying from Royal Jewelry and I will definitely buy from them again for every...