Diamond Mine — Local services in Pearland

I am utterly appalled by the service I received at this jewelry store, they completely mishandled my watch beyond the initial repair. I brought my watch in for a straightforward strap repair. While the strap issue was resolved, I was later informed that there was “water damage to the motor” inside the watch, and they quoted an astonishing $925 for repairs.

This is beyond unacceptable. Why was it necessary to open the watch to address a strap issue? Before this visit, the watch was in perfect working condition. Their explanation is both suspicious and unconvincing, leaving me to conclude that their actions directly caused the damage.

The technician indicated he had to open the watch to investigate why the watch wasn’t working; however, as an expert, as he claims to be, he would understand that the watch wasn’t turning as it is powered kinetically and hadn’t been worn whilst in his possession and, thus, is simply without power. So, other than the fact that it wasn’t turning, what on earth would posses him to open the watch, for a simple strap repair???

To make matters worse, this watch holds significant sentimental value. It was a birthday gift given to me 13 years ago. While its original cost was $600, they are now quoting $925 for repairs—an outrageous amount, especially given the circumstances. This isn’t just a matter of financial cost; they have carelessly ruined an irreplaceable item with deep personal significance.

This experience reflects a shocking lack of professionalism, skill, and accountability. I strongly caution anyone considering this store for their jewelry or watch repairs. Based on my experience, entrusting them with your valuables is a gamble you don’t...

I have been in here twice now. Once for a friend getting his watch repaired and just now trying to get mine repaired. For my buddy's watch he said he could replace the crystal and would do a cleaning. Said the price would depend on the cost of the crystal and the would throw in a free cleaning. He couldn't locate the right crystal so he just did the cleaning and charged my buddy $70. That seems a little steep for a standard cleaning especially when he originally quoted it as a free upsell.

Today, I took my watch in and the guy was a little bit of a smart ass and condescending. I told him I had looked online and it would be about $70 to have the repair I wanted done but it was going to take 6 weeks and I didn't want to wait that long. He handed the watch back to me and said I don't even get out of bed for $70. I was a little taken back by his tone but thought maybe he thought I was trying to lowball him.

I told him I understand that was the point that's why I was here to get it fixed in a more timely manner and I don't really care that it's going to cost more. He looked at the watch and determined he couldn't fix it because the mechanism wasn't available to the general public and I had to send it in.

He did take the watch off of the band for me and didn't charge me but on my way out he gave me a " best of luck to you" in a condescending tone. I think I would rather put my money in a blender then give it to this guy. Customer service and attitude is everything to me especially you small custom shops like this. He literally acted like he was too good for my business. I...

I had charms put on 2 bracelets. It was VERY expensive ($79) and when I picked them up, they had a link in between and were too far apart (looked odd and didn't hang properly since they had put them on the top of link) I returned to the store to ask them to move them and they pretty much said "too bad" and they appreciated my "opinion". Did not offer to do anything to make me happy, not worried about customer satisfaction. I went to a jeweler on 528 in Friendswood by Kroger and they repaired the work done by Diamond Mine and told me they had been put on the wrong side of the link. The new place did a great job and said they would only charge $7 to fix both bracelets. Will go there...