Great American Cookies — Local services in Pearland

If you have an ear piece and are carrying on a personal conversation when a customer comes in, hang up. Don't continue the conversation. Not sure if the man I dealt with is the owner, but if you are you need to learn how to properly interact with your customers. When I walked in I mentioned their pumpkin cookies and asked if they were available. Individual kept talking on the phone never acknowledging my question. The only time I was acknowledged was when he told me I owed $2.50 for the sugar cookie I ended up buying. Will not purchase from this...

I am deeply disappointed to share my experience at this Great American Cookies location — the worst I've ever been to. The customer service was abysmal, and my family and I were treated with utter disrespect. The young Hispanic girl working the cash register was particularly rude, making faces and displaying an unprofessional attitude. Her behavior was not only disrespectful but also incredibly discouraging. This place is beyond horrible. I will be filing a formal complaint for the atrocious service we received. Never again will I bring my...

Elias, a staff member at this location, is one genuine, generous individual with a smile that will brighten even the gloomiest of your moods. Give him 5 minutes of your time if he asks, and even if he doesn't, ask him for 5 minutes of his time.

It was definitely God's plan that my husband and I walked into this location - never been before - to once again make us see that He's truly got our back.

The cookies are awesome, too.

Faith is a beautiful thing. And God's blessings are even in the tiniest details. We...