T-Shirt House — Local services in Pekin

Ordered shirts for my running club. Everything went fine to start. When I took the shirts home, I noticed the colors were wrong on many of them. No apology from them. They only said to return the incorrect ones, and they would re-do them at no charge to me. How kind of them to correct THEIR error at no cost to me. They didn't offer to sell me the incorrect ones at a discounted price until I asked. They offered 25% off of shirts that are of no use to anyone else. The complete level if disinterest from them is what really bothers me.

I specifically went to them to support a local business. My group had been getting our merchandise online. This has really come...

I work for an agency that has used the T-Shirt House for a couple of years now. In the beginning the service was okay. The friendliest person I ever spoke with there was a manager. Recently, I ordered shirts for family and friends of the agency - shirts that they picked out personally - and I am about to call them for a THIRD time because, once again, they didn't complete the order correctly! I am hoping that things will turn out positively and that I can come back with an updated, positive review. Currently, they are 'working' on this situation and I did get to speak to a very nice lady this morning who sounds like she is able and willing to get this...

Horrible customer service. They simply have some of the worst service I have ever encountered at a small business. You can never get a straight answer. I was thinking about placing an order so I went in with a friend that was picking up their order. They were seriously asked if they knew the name or company that the order was for?!? Who even asks such a thing? I had emailed a few times prior, no straight answers and they finally stopped answering me. My friends order was messed up, and they acted like it was a huge deal to correct what they messed up. I'm glad I found all of this out before I placed...