Aaron's Rent To Own — Local services in Pelham

I went to the store in Pelham Al to purchase living room furniture. I told them I needed it ASAP due to recent physical restraints which  caused me to be unable to sit on the low furniture I had. I found what I needed with the help of Xavier, but the color was wrong. I was told that they would get the color I wanted and call me when it came in. Three times I called or went in over the next week and was told that they found what I was looking for. Three weeks after my initial visit I finally received the "Defective New" sofa and love seat. I reported the defect and was told a repair person would call and schedule a time to come repair the problem. Two weeks later it was repaired, but not put back together properly. Again I called to complain about what was supposed to be new furniture.  I was told they would have the repair tech call me to set up a time to come back out. That was over a week ago. From my first visit until today I have been told I'm 7 occasions that they would call me back. Jessie the manager even went so far as to tell me he called me twice but got no answer. He even said he called and someone picked up the phone and hung up...it's a cellphone and he didn't call! This is unexceptionable by any standards! They have had no problems deducting payments from my account because they had info from a previous purchase that I am still paying for. However, they never went over any paperwork amounts of payments or anything else. The delivery men actually went over more than the sales persons did. Xavier was the person initially assisting me, but asked Jessie a question about ordering the one I was looking for and he took over and everything went down hill from that moment due to lack of communication on his part. At this point the furniture is still damaged where the delivery person put the legs on crocked and something is trying to poke through the thin fabric. I am about ready for them to pick it up. I have no desire to make another payment on New Defective furniture! My first experience with Aaron's was pleasant, but this experience has completely...

I purchased a riding lawn mower earlier this year and from the beginning it was a headache. he first mower they brought was broken and wouldn't start so they took it back and brought me another which didn't work so they had to take that one back. They finally brought me a working mower which had some minor damage to it but at least it could cut grass. For my inconvenience they said they would credit me with one payment on them; which later I found out didn't happen. In the course of a few months I had to replace the belt on the mower 5 times at $40 each. I finally said enough is enough and went in to speak with the manager and found out that the repayment terms we had agreed on were off track and even though they did the math and I made the payments I had gone past the 6 months same as cash so I made the final lump sum payment to avoid the finance charges and asked that they have the mower repaired. After a few weeks they finally picked the mower up from my home and said it would be repaired. It took them several weeks to "repair" the mower basically just replacing the belt and returned it to me, of course the very first time I used it to cut my grass the belt broke again. So back to the store I went. I was cordial with the staff but wanted them to properly repair the mower or swap it for one of the 7 they had sitting out front, The manager Jesse said they couldn't swap since I had paid it off but he would have it repaired correctly this time. So finally after a few weeks they finally pick the mower up for repairs. It has now been 3 weeks since I have seen my mower and every time I call the store I get the run around or the manager Jesse is unavailable and will call me back; which he has yet to do. Pretty simple all I want is my mower repaired or swapped with a comparable replacement. What is the funniest part is every time I call or stop in they ask me to refer friends and family; are...

Rented a TV from Pelham Aaron’s. Called the store on 12/4/21 to have the TV picked up as I am moving out of state. Received no return phone call. Called the store again on 12/9/21 and the manager Jessie said they would pick it up by 5:00 pm that day. Driver comes, gets the TV and wants me to sign a document that say I still owe $784 for the TV. I had the driver get Jessie back on the phone to confirm the contract was over, no money was due and the next monthly payment would not be taken out of my bank account. I also requested he send me an email confirming all of this. I never received the email. On 12/15/21, 6 days after they picked up the TV, they charged me for the next monthly payment. I called customer service and after sitting on hold for 45 minutes, I was told the account still shows as active. I’m now waiting to hear from the District Manager Robert Weatherholt.

I’ve had the misfortune of dealing with Jessie at this store in the past. He’s petty, condescending, rude and judgmental and needs to be fired. Based on my past experience with this sad little man, I’m convinced Jessie did this on purpose.

DO NOT DEAL WITH THIS...