GameStop — Local services in Pell City

My husband and I have been avidly loyal customers since the opening of this location. As such, We are used to being treated a certain way by the staff when we visit the store. Today was NOT a pleasant visit, as the girl at the register had an attitude from the start as, as if our coming in was an inconvenience to her. We were trying to trade in an Xbox 360 for store credit towards our layaway purchases. She proceeded to tell us she could not take the system because of bugs, which we do not have in our home. Admittedly, the system sat in our closet collecting dust, dirt, and dog hair for 2 years. I explained this to her to be told "I'm looking at bug legs and droppings." I argued the fact and proved my case by pulling out the dog hair to show her. She already had her mind made up that she wouldn't help us and couldn't fathom the idea that she was wrong. I guarantee this... my next visit to the Pell City store, if she's working the counter, I will walk out. I will refuse to deal with her ever again. She was very rude, snide, and ignorant. Since the staff change, we have stopped going unless absolutely necessary! I would love to have her job, and actually do the job correctly, if management would let her go! Customer service should be top priority ALWAYS! We will not be back until...

The guys working was amazing! My son was looking for a particular game. So we went in, had a little trouble finding the game (had just come out so we thought it may have sold out). The guy behind the counter asked if he could help us. My son being disappointed, asked me if we could go. So I told the gentleman, yes we needed some help. Told him the name of the game my son was looking for & he had 1 left in stock that someone was going to buy but ended up not being able to. The man that helped us/checked us out was just nice/polite & couldn't have asked for a better person to help us that day! Plus the bright side was my son was really happy as well!! Every time we've been in there, the guys are always so helpful & nice. Sometimes before we really get to looking for any game, they'll usually ask if they can help us. They have a great rewards program that also helps get certain games cheaper. There is a yearly fee but if you shop at game stop a lot then it definitely comes in...

On our last visit, there was a folding table with several people set up at it that looked somewhat reminiscent of a garage sale/ swap meet setup. Accompanying them was a distinct odor of cat urine mixed with days-old body odor. The employee acted as though we were bothering her for my son to have them look up the game he wanted. This was our second trip with a similar experience. Not sure if these people are the workers' friends or family, but we definitely won't be making a 3rd trip to find out. If you're using GameStop I would suggest online or a...